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1. May 2024 Release Notes

   Enhancement Service Accounts Report - Added columns Client ID, Start Date, and  End Date Reports > COA Reports > Service Accounts Report Resource
   Direct Care Innovations • May 28, 2024

2. Submit a DCI Support Ticket

   For issues or questions, complete the form as follows: Subject - Provide a short description of the issue. For example, “John Smith unable to use Client
   Direct Care Innovations • Apr 10, 2023

3. Day Program - Create, View, Edit, or Deactivate

    (required): Hours the program is open and serving clients EVV Required (required): Yes or no options, default is yes. Select no if not required. Logo (optional
   Direct Care Innovations • May 01, 2023

4. Employee Profile - Create, View, Edit, or Deactivate

   the employee was hired Preferred Language: Default is English Click Next EVV Location tab (not used for employees – specific to the client, where
   Direct Care Innovations • Apr 10, 2023

5. Manage Holidays

   this service code is for the employee only, there is no Client field to associate with the employee. Click Save and Yes to confirm Holiday Pay Codes Holiday
   Direct Care Innovations • Feb 07, 2024

6. Authentication Guide

   . Employee PINs can be used to log in to the mobile app and to clock in and out of the phone EVV system. Client PINs can be used to log into the mobile app
   Direct Care Innovations • Mar 14, 2024

7. Authorization - Manage Remaining Balances

    Authorization on the main menu Click Authorizations on the submenu Use the filters to search by client name and service code and click Search Click anywhere
   Direct Care Innovations • Oct 18, 2023