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  1. Business Rules - Quick Reference.pdf

    are attempting to punch or contact your supervisor 2 Number of hours Max Hours Per Week Per Client for Kinship Employees This punch, plus existing punches … supervisor 2 Number of hours Max Hours Per Week Per Client for Live-in Caregiver Employees This punch, plus existing punches in the system, violate the weekly
  2. Training Module - Admin Guide.pdf

    is valid f. Expiration Reminder Days (required): Number of days before expiration that reminders will be sent to the employee and/or supervisor i. The system can … (required): Frequency (in days) for reminders to be sent to the employee and/or supervisor. Final reminder will be indicated. i. The system can generate reminder
  3. Status - Quick Reference

    Description: In this quick reference article, the user will learn about the different status options in DCI. Roles Required: Super User, Supervisor … -> Employee Information Employment Status Description Employee Actions Supervisor Actions Registered A profile has been created
    Direct Care InnovationsJan 05, 2024
  4. Reports Guide.pdf

    is dependent upon role or permission. Roles Required: Super User, Supervisor, Employer, Case Worker Permissions Required: Report Admin Contents Run … Travel Time Tolerance • Supervisor Approved Travel Time Deviation • Created By • Created By Date • Created By IP Address • Approved/Rejected
    Direct Care Innovations / … / Reports GuideMay 02, 2024
  5. Authentication Guide.pdf

    created) OR ii. SSN (social security number) and DOB (date of birth) iii. If unable to verify the security question or SSN and DOB, reach out to a supervisor
  6. Why Can't I See My Employee's Punch?

    To view employee punches, you must have the supervisor or employer role for the cost center in which the punch was made. For an employer, if you are not seeing the punch, contact your Fiscal Agent for assistance. For a supervisor, if you are not seeing the punch, verify the role and cost center assigned to you
    Direct Care InnovationsJul 27, 2023
  7. Managing Entries - Guide

    Description:  In this topic, the user will learn how to manage entries. Roles Required: Super User, Supervisor, Employer Permissions Required: N … with a Supervisor role (S) for the cost center in which the entry was made. *Please note: In FI Mode, Employer is equivalent to Supervisor throughout this document
    Direct Care InnovationsJan 10, 2024
  8. Who can I send a message to in the messaging module?

    : Supervisor in the cost center(s) in which the employee has a service account Supervisor for the employee's default cost center Payroll role for the employee's default cost center Supervisors can message the following: Active employees and clients that have at least one active account (service or funding
    Direct Care InnovationsOct 18, 2023
  9. IVR Prompts

    Description: In this topic, the user will learn how to set up and manage IVR Prompts. Role Required: Super User Modified Role: Supervisor and Employer have … pin.” Employee Authentication Failed – “We are unable to locate your employee record. Please contact your supervisor.” Exceeded Attempts – “You have
    Direct Care InnovationsOct 03, 2023
  10. Scheduling Module - Employee

    their shift and find someone to claim (pick up) the shift Claim (pick up) additional shifts Create an availability template for the supervisor Receive scheduling notifications *Please note: The DCI scheduling module is used by some organizations. Please contact a supervisor or employer regarding usage
    Direct Care InnovationsApr 03, 2023