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This guide is for all staff who work with consumers and provide= rs using the OR PTC DCI system, including both AAA/APD and HSD programs.
Support Resources:
If you need help completing a task in OR PTC DCI, we have support for yo= u! Please see the tables below for detailed support avenue= s to assist with troubleshooting and guidance.
Type of Resource |
Description |
These are diagrams intended to provide clear = guidance on statewide processes related to PTC. |
|
Computer Based Trainings (CBTs) |
These are online modules intended to allow us= ers a more engaging training experience as users click through the operatio= ns as the trainer is narrating the steps. |
These are comprehensive documents intended to= help guide users through system tasks they might experience infrequently.<= /p> |
|
These are short documents intended to help gu= ide users through common system tasks they will experience regularly. = td> | |
Training video intended to help walk users th= rough common processes they would need to use the system. |
NOTE: When contacting one of the identified support res= ources below, remember to include the full name of the associated user, pri= me number/provider number (and UNI-ID if possible)/OR number/P number as ap= plicable, and any additional applicable case information needed for the sup= port person to assist you.
There is a separate Resources Quick Reference Guide for provide= rs and consumers on the OR PTC DCI Help Center = webpage offering specific guidance related to their roles. Providers and co= nsumers should be referred to that guide. It includes information on the DC= I Help Desk and breaks down the types of questions the DCI Help Desk can an= swer. The DCI Help Desk cannot make any changes to a user= =E2=80=99s profile or entries.
The DCI Help Desk is not a resource for staff members. Staff should = reach out to PTC.Support@odhsoha.oregon.gov for help.= em>
Support Need |
Support to contact |
Email/Website = |
|
PTC Support |
Email: ptc.s= upport@odhsoha.oregon.gov Website: PTC.Oregon.gov
|
Resources =C2=B7  = ; Alternative Language Guides =C2=B7 &nb= sp; Business Processes =C2=B7 &nbs= p; Consumer Employer Representative Guides =C2=B7 &n= bsp; Consumer Guides =C2=B7 = Provider Guides =C2=B7 &nbs= p; Quick Reference Guides =C2=B7 = Staff Guides =C2=B7 Training Vide= os =C2=B7 User Guides |
OR PTC DCI Help Center *This is the= online support page with all OR PTC DCI learning material= s, including all translated materials. |
Website: https://dciconfluenceprod.dcisoftware.com/display/ORPD/Oregon= +PTC+DCI
Staff Learning Mat= erials Catalog: |
Staff Training Video |
PTC YouTube Channel |
|
Provider Certifications OHCC Staff Dire= ctory |
Oregon Home Care Commission |
Email: certifications.OHCC@odhsoha.oregon.gov Link to OHCC St= aff Directory: https://www.oreg= on.gov/odhs/agency/Pages/ohcc-staff.aspx |
HCW Enrollment HCW Payment Adjustments<= /p> |
Provider Relations Unit |
|
HCW Terminations HCW Fraud |
HCW Policy Analyst |
|
APD/AAA Policy Questions |
APD Medicaid Policy |
|
OHA/HSD Policy Questions |
HSD Policy |
Email: PC.20@odhso= ha.oregon.gov |
The OIS Service Desk has been provided with basic information on OR PTC = DCI, but for streamlined assistance, please contact PTC Support for any iss= ues related to OR PTC DCI.
Accessing the OR PTC DCI Help Center via Web Portal
Once logged into the OR PTC DCI system, click on the =E2=80=9CHelp=E2=80= =9D link in the top right corner and the DCI Help Center will open on a new= tab. Search by keyword to find the resource you=E2=80=99re looking for.
Guidance
The PTC Support Team has developed several resources to help guide your = journey through the OR PTC DCI system as there are many processes and best = practices to make the system function smoothly.
Resources can be found on the DCI Help Center by following this = link to the OR PTC DCI Help Center= . You can find a limited list of resources in the Staf= f Learning Materials Catalogs on the PTC Project Website under= the =E2=80=9CAAA/APD Staff=E2=80=9D section of the webpage.