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Business Process | Description | ||
1.1.2 Provider Switches During Pay Period - Permanently
| There is a need for a permanent switch in provider(s) during a pay period. | ||
1.1.3 Provider Switches During Pay Period - Temporarily
| There is a need for a one-time switch in provider(s) during a pay period. | ||
1.1.4 Change in Authorizations
| A change/update in an authorization is needed. | ||
1.1.5 Relinking a Provider and Consumer | Provider begins working for a Consumer they previously had stopped working for. | ||
A new provider needs a profile | |||
A provider status needs to be changed. | |||
1.2.3 Update Provider Information | Provider information must be updated. | ||
A new consumer needs a profile in OR PTC DCI. | |||
Consumer information must be updated in OR PTC DCI. | |||
A long-term care consumer moves to a new branch or program. | |||
1.3.4. Return or Request a Fob in the Local Office | A fob is returned to the local office. | ||
CER needs to be added. | |||
CER information must be updated. | |||
CER profile needs to be created. | |||
Staff member needs an OR PTC DCI profile to be created, modified, or closed. | |||
OR PTC DCI profile must be unlocked. | |||
OR PTC DCI support receives notification of branch change from BOTS legacy BAs. | |||
This process includes confirming the option they have chosen, confirming the landline, set up with the fob, set up telephony historical time entry (Consumer needs PIN), set up phone EVV, etc. | |||
| Case manager identified an exception need to increase a provider's weekly cap. | ||
| A mistake has occurred or a consumer/CER disputes an entry. | ||
2.3.0 Entries Claimed After 365 Days | Provider has time to turn in past 365 days. | ||
A provider is terminated, an authorization ends, or their credentials expire. | |||
A consumer passed away. | |||
4.3.0 Time Entry
| This is the process for entering time from OR PTC DCI into Mainframe. | How to process under and over payments. | |
The process for handling cases that have multiple Providers who have varying hours every pay period. |
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