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Business Process | Description |
1.1 .2 Provider Switches During Pay Period - Permanently
| There is a need for a permanent switch in provider(s) during a pay period. |
1.1.3 2 Provider Switches During Pay Period - Temporarily
| There is a need for a one-time switch in provider(s) during a pay period. |
1.1.5 Relinking a Provider and Consumer | Provider begins working for a Consumer they previously had stopped working for. |
A new provider needs a profile | |
1.2.3 Update Provider Information | Provider information must be updated. |
A new consumer needs a profile in OR PTC DCI. | |
Consumer information must be updated in OR PTC DCI. | |
A long-term care consumer moves to a new branch or program. | |
1.3.4. Return or Request a Fob in the Local Office | A fob is returned to the local office. |
CER needs to be added. | |
CER information must be updated. | |
Staff member needs an OR PTC DCI profile to be created, modified, or closed. | |
OR PTC DCI profile must be unlocked. | |
| A mistake has occurred or a consumer/CER disputes an entry. |
2.3.0 Entries Claimed After 365 Days | Provider has time to turn in past 365 days. |
A provider is terminated, an authorization ends, or their credentials expire. | |
A consumer passed away. | |
How to process under and over payments. | |
The process for handling cases that have multiple Providers who have varying hours every pay period. |
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