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Business Process	Description
1.1 Provider Switches During Pay Period - Permanently	There is a need for a permanent switch in provider(s) during a pay period.
1.2 Provider Switches During Pay Period - Temporarily	There is a need for a one-time switch in provider(s) during a pay period.
Business Process - 1.3 Updating Vouchers	An update to a provider's vouchers is neededSteps to updating an authorization in OR PTC DCI.
1.1.5 Relinking a Provider and Consumer	Provider begins working for a Consumer they previously had stopped working for.
1.2.1 Add a New Provider	A new provider needs a profile
1.2.3 Update Provider Information	Provider information must be updated.
1.3.1 Add a New Consumer	A new consumer needs a profile in OR PTC DCI.
1.3.2 Update Consumer Information	Consumer information must be updated in OR PTC DCI.
1.3.3 Consumer Transfers to a New Branch or Program	A long-term care consumer moves to a new branch or program.
1.3.4. Return or Request a Fob in the Local Office	A fob is returned to the local office.
1.4.1 Add or Remove Consumer Employer Representative	CER needs to be added.
1.4.2 Update Consumer Employer Representative Information	CER information must be updated.
1.5.1 Managing Staff Profiles	Staff member needs an OR PTC DCI profile to be created, modified, or closed.
1.5.3 Unlock a Profile	OR PTC DCI profile must be unlocked.
2.2.3 Correct Entry Mistake	A mistake has occurred or a consumer/CER disputes an entry.
2.3.0 Entries Claimed After 365 Days	Provider has time to turn in past 365 days.
2.6.2 End Authorization, Expiration, Terminations	A provider is terminated, an authorization ends, or their credentials expire.
3.3.0 Consumer Passes Away	A consumer passed away.
4.4.0 Over and Underpayments	How to process under and over payments.
6.1.0 Case with Multiple Providers & Varying Hours	The process for handling cases that have multiple Providers who have varying hours every pay period.

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Versions Compared

Old Version 73

New Version 74

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