...
Business Process | Description | ||
1.1 Provider Switches During Pay Period - Permanently
| There is a need for a permanent switch in provider(s) during a pay period. | ||
1.2 Provider Switches During Pay Period - Temporarily
| There is a need for a one-time switch in provider(s) during a pay period. | ||
Steps to updating an authorization in OR PTC DCI. | |||
The process for handling cases that have multiple Providers who have varying hours every pay period. | |||
A provider is terminated, an authorization ends, or their credentials expire. | |||
1.6 Relinking a Provider and Consumer | Provider begins working for a Consumer they previously had stopped working for. | ||
A new provider needs a profile | |||
12.2 .3 Update Provider Information | Provider information must be updated. | ||
A new consumer needs a profile in OR PTC DCI. | |||
Consumer information must be updated in OR PTC DCI. | |||
A long-term care consumer moves to a new branch or program. | |||
1.3.4. Return or Request a Fob in the Local Office | A fob is returned to the local office. | ||
A consumer passed away. | |||
CER needs to be added. | |||
CER information must be updated. | |||
Staff member needs an OR PTC DCI profile to be created, modified, or closed. | |||
OR PTC DCI profile must be unlocked. | |||
| A mistake has occurred or a consumer/CER disputes an entry. | ||
2.3.0 Entries Claimed After 365 Days | Provider has time to turn in past 365 days. | ||
A provider is terminated, an authorization ends, or their credentials expire. | |||
A consumer passed away. | |||
How to process under and over payments. | The process for handling cases that have multiple Providers who have varying hours every pay period. |
New User Forms
Form | Description |
Form to request the addition of a new State User, modify the access of a current State User, or deactivate a State User. | |
Form to request the addition of a new Consumer/Provider combination or to deactivate a Consumer/Provider. | |
Form to request the addition or deactivation of a Consumer Employer Representative. |
...