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Guides
Title
Description
Guide specifically for staff with an Auditor role in OR PTC DCI.
Guide for staff about Funding Accounts, Service Accounts, and Authorization Management.
Guide for staff about using fobs, including instructions for linking and unlinking fobs.
Guide for staff on how to use the OR PTC DCI Web Portal.
Guide for staff about how payroll batches are pulled and time entry after a payroll batch is emailed to the local office.
Guide for staff on updating User Profiles in OR PTC DCI.
Guide for staff on finding and downloading reports.
Guide for staff on determining available balance for a provider, correcting an entry mistake, entry edits, under and over payments, and historical entries.
Guide for staff containing troubleshooting steps for a wide variety of issues staff may come across related to looking at entries in OR PTC DCI or issues the provider reported.
Guide for staff with all the resources and guidance staff need related to unlinking and relinking procedures.
Guide for all OR PTC DCI users to update their password, PIN, security questions, email, phone number and username in OR PTC DCI.
Staff Training
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Title
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Description
Provider and Consumer Materials
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Description
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Consumer/Consumer Employer Representative Learning Materials Guide
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Catalog containing all of the Consumer/Consumer Employer Representative learning materials and resources.
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OR PTC DCI English Provider Orientation
OR PTC DCI Russian Provider Orientation
OR PTC DCI Spanish Provider Orientation
OR PTC DCI Vietnamese Provider Orientation
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This is a video recording of the Provider Orientation Session where each method of time entry is explained in depth with step-by-step instructions on how to use each Method.
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Quick Reference Guides (QRGs)
Title | Description |
Demonstrates how to add notes to a Provider’s Profile in OR PTC DCI. | |
Demonstrates how to use the authorizations widget to view authorizations and hours assigned in OR PTC DCI for a consumer and their providers. | |
List of Business Rules in OR PTC DCI with descriptions. | |
Guides staff in the management of cases with multiple providers and varying hours as they relate to Mainframe and OR PTC DCI. | |
Demonstrates the steps required when a provider requests payment more than 365 days after providing services. | |
List of the different time entry statuses that a time entry can have in OR PTC DCI, and what actions a staff member or provider can take for each status. | |
List of PTC Errors in Mainframe with descriptions. | |
Demonstrates where to find a Provider’s UniID in DHR. | |
Demonstrates on how to import Excel Sheets into Google Drive. | |
Demonstrates how to create a real-time entry via the OR PTC DCI Landline option, including the number to call. | |
Demonstrates how to use the offline feature in the mobile app. | Demonstrates what actions to take when an over or underpayment request is needed. |
Demonstrates how to use the Staff Profile Maintenance form to make changes to the OR PTC DCI profiles of staff members. | Demonstrates how to troubleshoot an OR PTC DCI provider login problem such as new profile creation, forgotten password, or locked profile. | Demonstrates how to create and download the Punch Entry Details report to find information on entries, hours worked, and miles claimed by a provider.
List of available support resources for Staff. | |
Demonstrates how to submit a request to the PTC Support team. | |
Chart showing the conversion of minutes to decimal hours. | |
| Staff – | Local office staff will be able to resolve the “Branch must match service eligibility” error in Mainframe when attempting to create in HATH, OATH or MATH or update vouchers using the UATH screen. |
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