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Description: In this topic you will learn how to make a punch that is EVV compliant on a landline phone. Phone EVV is an option for clients who live in regions that have little or no access to a cellular or internet network , but have landline phone access. This option allows the client to receive service while meeting the requirements for EVV. Phone EVV is an IVR (interactive voice response) automated phone system meaning that the automated voice on the phone will ask questions and the user will enter there their response by using the landline key padkeypad. Each organization has the ability to configure their automate prompts. The questions used by your organization may vary. Phone EVV must be used with a landline. Phone EVV can be used for both real-time (at the time of service) or historical (after the service was completed) entries. This guide will provide steps for both real-time and historical entries.
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