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This Privacy Statement explains how information about you the user is collected, used, and disclosed by Direct Care Innovations LLC (“DCI”). This Privacy Statement applies to information we collect when you use a user utilizes our mobile application (“Application”) website and other online products and services (collectively, the “Services”), or when you users otherwise interact with usDCI.
We DCI may change update this Privacy Notice from time to time. If we make changes are made, we will notify you users by revising the date at the top of the policy and, in some cases, we may provide you providing users with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you users to review the Privacy Notice whenever you they access the Services or otherwise interact with us DCI to stay informed about our information practices and the ways you users can help protect your their privacy.
Collection of Information
Information
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Users Provide to
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DCI
We receive and store any information
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entered through the Services. This information may include, but is not limited to, the following:
- Registration information, including user nameusername, password, and product information.
- Your The user's name and your contact details, including email address, postal address, and phone number.
- Any other information uploaded or entered into the Services, including patient health information.
Information from
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the user's Health Care Institution
We receive and store information provided by
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physicians, health
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agencies, Medicaid, Medicaid, insurance
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companies, employers,
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or other care
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providers' (collectively, “Institution”) servers and databases based on
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the Institution’s configuration of our Services. This information may include, but is not limited to, the following:
- Patient health information, including protected health information.
- Patient signature acknowledgementacknowledgment
- Patient photographs
Information We Collect Automatically When
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Users Utilize the Services
When
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users access or use our Services, we automatically collect information about
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them, including:
- Log Information: We collect log information about your use the user's utilization of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
- Device Information: We collect information about the computer or mobile device you use used to access our Services, including the hardware model, operating system and version, unique device identifiers and , mobile network information, as well as actions performed by the user in accessing our Services. We also use analytics software to allow us to better understand the functionality of our Application Applications and Services. We may record information such as how often you use the Application or Services is used, what you do using the Application or Services, and performance data.
- Location Information: We may collect information about the location of your the device each time you access or use a user accesses or uses one of our Application Applications or otherwise consent consents to the collection of this information. For more details, please see “Your “User Choices” below.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies. Cookies are small data files stored on your the hard drive or in device memory that help us improve our Services and your user experience, see which areas and features of our Services are popular, and count visits. For more information about cookies, and how to disable them, please see “Your “User Choices” below.
Use of Information
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- Connect your network services to the Application or Institution databases;
- Triangulate your location (if you have enabled location information) to establish a certain radius of the address at your check-in to your Institution, verify your visit to an Institution, and document other features of your visit to an Institution;
- Perform electronic visit verification;
- Provide, maintain, and improve our Services;
- Send you technical notices, updates, security alerts, and support and administrative messages;
- Respond to your comments, questions, and requests and provide customer service; and, We use automatically-collected information to enable us to analyze how often users use parts of the Services and to monitor trends, usage, and activities , so that we can make the Services appealing and relevant to as many users as possible, and customize and improve those Services.
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- With your Institution;
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of DCI or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
- Between and among DCI and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
- With your consent or at your direction.
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We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by DCI and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit visit www.aboutads.info/choices. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” on Android) that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
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User Choices
Account Information
You may update, correct or delete information about you at any time by logging into your online account , and emailing us at at support@directcareinnovations.zendesk.com. If you wish to delete or deactivate your account, please email us at support@directcareinnovations.zendesk.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Location Information
When you first launch any of our mobile Applications that collect location information, you will be asked to consent to the application’s collection of this information. We currently require this location information in order to use our Services, so if you do not consent to this collection, you cannot use our Services. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile Applicationsapplications, or certain features thereof, will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile Applications from your device.
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You may opt out of receiving promotional emails from DCI by following the instructions in those emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
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