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Description: In In this topic you , the user will learn how to make a punch that is EVV compliant create an EVV-compliant punch on a landline phone.Phone Phone EVV is an option for clients who live in regions that have little or no access to a cellular or internet network but have landline phone access. This option allows the client to receive service while meeting the requirements for EVV.Phone Phone EVV is an IVR (interactive voice response) automated phone system meaning that the automated voice on the phone will ask questions and the user will enter their response responses by using the landline keypad. Each organization has the ability to configure their automate specific automated prompts. The questions used by your organization organizations may vary. Phone EVV must be used with a landline . Phone EVV and can be used for both real-time (at the time of service) or historical (after the service was completed) entries. This guide will provide steps for both real-time and historical entries.
Role Required: Employee (base user)
Permission Required: N/A
Real-Time Phone EVV Clock In
The following is an example of how to clock in using DCI Phone EVV for real-time punches. Please note that the questions or voice prompts at your organization may be different.
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You are now on the clock and ready to begin your shift. Please allow 3 to 5 minutes to complete this process.
Real-Time Phone EVV Clock Out
The process for clocking out will be similar to the process for clocking in. Please note that the questions or voice prompts at your organization may be different.
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You are now clocked out. Please allow 3 to 5 minutes to complete this process.
Historical Phone EVV
Historical Phone EVV allows you to log time after your shift has already happened. Since the shift has already happened, you will enter your clock in and clock out times at once during the call. Also, Historical Phone EVV requires that the client or authorized client representative verify the historical time entry.
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Your historical punch is now recorded. Please allow 5 to 8 minutes to complete this process.