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Quick Reference Guides (QRGs)
Title | Description |
|---|---|
Covers how to update an existing PIN number or add one if one has not been established. | |
Explains common errors or violations that may be received and gives guidance on what to do when you receive one. | |
| Time Conversion Chart - Minutes to |
| Decimal Hours | How to convert minutes to decimal hours. |
This guide provides step-by-step instructions for providers to enter their mileage |
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This guide provides step-by-step instructions for Providers using the fob device to record their time worked in OR PTC DCI |
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This guide provides instructions for providers on how to verify an entry in an unverified status in OR PTC DCI via the Web Portal, Mobile Web, and Mobile App. Entries in unverified status are entries edited or created by a state staff worker and need to be verified for the provider to be paid for the shift |
Shows instructions for updating applications on an Apple smart device.
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Answers common questions a user may have when using the OR PTC DCI system. | |
How to create a real-time punch as well as the available OR PTC DCI Landline numbers to call. | |
Shows how providers can use the OR PTC Web Portal on a mobile device. | |
How to update things such as password, PIN, security questions, email, phone number and username. |
Guide of different time capture options available.
How to use the offline feature in the mobile application.
How to Uninstall and Reinstall the OR PTC DCI Mobile App for Android
Step-by-step guide on how to uninstall, clear the cache and reinstall the OR PTC DCI app on Android devices.
How for Uninstall and Reinstall the OR PTC DCI Mobile App for Apple
Step-by-step guide on how to uninstall and reinstall the OR PTC DCI app on Apple devices.
This guide includes what error occurs when a provider tries to claim more hours than they are authorized, what to do if they get this error, and how to prevent it. | |
Explains the OR PTC DCI EVV Options and will help you pick the option that aligns with your level of comfort with technology. | |
Guide of different time capture options available |
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| Provider and Consumer Resource Guide | Provides an overview of available resources for support for Providers and Consumers. |
Online Learning
Title | Description |
|---|---|
Interactive walk through on how to change a password when it has been forgotten. | |
Interactive walk through of changing a user’s personal settings. | |
Interactive walk through of the OR PTC DCI Web Portal and how it is used for EVV | |
Interactive walk through of entering fob entries into the OR PTC DCI Web Portal. |
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Title | Description |
|---|---|
High level overview of what the Provider profile looks like. | |
Video walk through of how to use the OR PTC DCI Mobile app. | |
Video walk through of how to use the OR PTC DCI Web Portal. | |
OR PTC DCI English Provider Orientation OR PTC DCI Russian Provider Orientation OR PTC DCI Spanish Provider Orientation OR PTC DCI Vietnamese Provider Orientation | This is a video recording of the Provider Orientation Session where each method of time entry is explained in depth with step-by-step instructions on how to use each Method. |
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Technology Resources
Title | Description |
|---|---|
| Covers how to set up a free email account with Gmail. | |
| Shows instructions for updating applications on an Android smart device. | |
| Shows instructions for updating applications on an Apple smart device. |
Other
Title | Description |
|---|---|
Optional document to help record your time with the fob. |
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