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Description: In this topic you , the user will learn how to set up the mobile app for offline mode. This guide is for system administrators. Offline Mode mode allows the end user to use the Mobile App mobile app on a registered device when the device is not connected to the internet or loses connection while the app is in use. This feature is useful for those who have limited or no cellular or WIFI connections at their service location.
*Please note: Using Mobile App Offline Mode requires an instance instance-level setting change. Please contact your DCI representative if you are interested in using DCI to enable this feature.
Role Required:Superuser Super User
Permission Required: Funding Source Admin
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Overview
Offline Mode mode allows end users to use the Mobile App mobile app on a registered device when the device is not connected to the internet or loses connection while the app is in use. A user can only have one registered device. Mobile App app functionality is limited in Offline Mode due to available data and to maintain security. The only functionality available in Offline Mode is making real-time punches.
The user is limited in what they can do when in Offline Mode.
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The mobile app will assess the internet connection and automatically switch to offline mode in the event that no connection is found or a connection is lost
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The user does not need to do anything to switch to
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offline mode
A
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red bar stating Offline will display across the top of the
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mobile app screen when it is in
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offline mode
Client Transportation is not available
Users are limited to logging in and making real-time punches
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Client Transportation is not available in Offline mode.
The only tasks you can do in Offline Mode is real-time punching and logging out.
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:
Selecting Clock In
Completing EVV on an open punch
Selecting Clock Out
All other tasks are unavailable in
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offline mode
Unavailable tasks
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are grayed
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out and
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not
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able to
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be selected
Information that is usually displayed (such as client name and remaining balance) will be
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abbreviated or blank for security
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purposes
Instance-Level Settings
There are several instance-level settings that need to must be set enabled in order to use Mobile App Offline Modemobile app offline mode. These settings include:
Mobile App Offline Enabled -
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Determines whether or not
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offline mode can be used in the system
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Offline Days Threshold -
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Determines the maximum number of days in a row a device can be offline. This value can be between 1 and 7. After the
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offline days threshold is reached, the user will not be able to enter any more punches until the device is reconnected to the internet.
Maximum Offline Punches -
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Determines the maximum number of offline punches a user can make in a row. After the
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maximum offline punches are reached, the user will not be able to enter any more punches until the device is reconnected to the internet.
Multi-Factor Authentication -
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Determines if the system will require two-step authentication for logging into the mobile app
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If enabled,
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is only
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available on devices that support biometric authentication (fingerprint and/or face recognition) and for users that have verified a mobile phone number in DCI.
Funding Source Settings
Once the After instance-level settings have been enabled, Mobile App Offline mobile app offline must be enabled for each Funding Source funding source that is allowing offline mode.
Allow Offline Mobile App -
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Determines whether or not
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offline mode can be used for the specific funding source. This
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funding source level setting will only be visible if the instance-level setting Mobile App Offline Enabled is set to
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Yes.
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Offline Mode Functionality
End users can use Offline Mode offline mode on a registered device. The end user’s registered device is the first device used to login log in to the Mobile Appmobile app. An end user can only have one registered device. Please see “Resolving Connectivity Issues” for instructions on how to change an end user’s registered device.
The Mobile App mobile app will assess the internet connection status and automatically switch to Offline Mode offline mode if no connection is present or if the connection is lost. A banner red bar will display across the top of the Mobile App mobile app screen when it is in Offline Modeoffline mode. No action is needed from the end user to switch to Offline Modeoffline mode.
When the Mobile App mobile app is in Offline Modeoffline mode, end users are limited to real-time punching. All other Mobile App mobile app functionality is unavailable in Offline Modeoffline mode. Additionally, data that is usually displayed (such as Client client name and remaining balance) will be abbreviated or blank for security reasons.
End users will follow the same workflow for real-time punching in Offline Mode offline mode as they do when the device is connected to the internet. Punches made in Offline Mode offline mode are saved in the Mobile App as Offline Punchesmobile app as offline punches. The end user will be prompted to confirm synchronization once when an internet connection is restoredmade. Once When offline punches are synced, they will appear in the Entries table.
If the end user exceeds the Offline Days Threshold or the Maximum Offline Punches limits, they will receive a message that says they need directing them to bring the device online to sync their offline punches before they can enter more punches. They cannot clock in again until this happens.
Resolving Connectivity Issues
On some occasions, the end user will receive an internet connectivity error and the Mobile App mobile app will not operate in Offline Modeoffline mode. This means there's an issue with the device registration with in DCI. You need to deregister Deregister the end user’s device and tell the end user ask them to log in from the device the end user wishes they wish to use moving forward. To deregister the device:
Log in to the DCI
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portal
Click Home on the main menu
Click Employees on the submenu
Enter the employee's name in the filter and click Search
Click anywhere in the employee row to open the Employee Details page
Click Actions
Select Deregister Mobile Device from the drop-down menu
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If no device is registered to the end user
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, Deregister Mobile Device will not be an option.
Does the end user
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share the device with another user
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? If that user logged in first
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, the device is registered to
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them. The solution is either:
The end user
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must use a different device
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OR
If the device was registered to another user by mistake, the supervisor/employer
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must deregister the device from the other user
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then the user may log in from the device.
Click Yes to confirm deregistering the device
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