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Role Required: Employer/Supervisor
Permission Required: N/A
Key Points for
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Punches Requiring EVV
There are several methods by which EVV can be obtained. The frequency of collection is defined on the employee service account and is specific to the employee, client, and service provided. Frequency options are: Clock In Only, Clock Out Only, Clock In and Out; Clock In, Out, and Defined Intervals During Shift.
Client Picture/Facial Recognition - A picture taken of the client using the employee's smart device
NOTE: Photos are used for verification purposes only and are not stored or accessible on the employee's device. Please refer to the help center article entitled How Does DCI use client photos and photos taken for electronic visit verification (EVV)?
E-Signature - The employee's mobile device will be used to obtain an electronic signature
Client PIN/Password - The client or authorized representative enters their pin or password on the employee's mobile device
FOB - A FOB device remains in a fixed location in the client's home. It generates a token, or 6-digit code, corresponding to the time. The employee enters the token(s) into the mobile device.
Voice - The client provides a voice recording on the employee's mobile device
Portal Signoff - The client or authorized representative must log in to the web portal and sign off
FOB - The employee enters the token(s), or 6-digit code, generated by the FOB.
Portal Signoff - The client or authorized representative must log in to the web portal and sign off.
Phone EVV - The employee will use the client's landline phone to clock in and clock out at the time of service.
Historical Phone Entries - Using the client's landline phone, the employee will enter time for dates that have already passed, i.e. they forgot to clock in and out for a shift. The client or authorized representative provides their pin during this call. Historical phone entries are not EVV compliant.
Mobile App
Portal/Mobile Web
Phone
The client/guardian will be required to log in to the portal and perform manual Portal Sign Off in the following situations:
Portal Signoff was chosen as an EVV method
EVV was not completed during the shift via the mobile app
EVV failed via the mobile app
A punch was created via mobile web or web portal after the shift was completed
EVV details can be viewed by navigating to the Punch Details page
EVV Details widget - Provides an overview of EVV data
EVV Verifications Tab - Shows all mobile app verifications
If a pending punch is edited, the corrected punch will require Portal Sign Off.
If an approved punch is edited, it is not necessary to re-obtain EVV/Client Portal Sign Off.
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