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- Local office staff will submit a New User Form to PTC.Support@odhsoha.oregon.gov. These request forms can be found on the PTC website by clicking on AAA/APD Staff at the top left. From there, click New User Forms and then Consumer Employer Representative Profile Maintenance Form.
- Narrate the request was sent in Oregon Access.
- The PTC Support Team creates a profile for the CER and links the CER to the consumer indicated on the form.
- The PTC Support Team will send the CER their username, temporary password, and instructions to complete account setup.
- The PTC Support Team emails the requestor notifying them the account has been created.
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If more than two full business days have passed since the voucher specialist created the voucher in DHR and the provider has not been added to OR PTC DCI, the local office can request the profile and associated account information be setup by the PTC Support Team by submitting a request form to PTC.Support@odhsoha.oregon.gov. The request form can be found on the PTC website at ptc.oregon.gov by clicking AAA/APD Staff from the menu on the left. From there, click New User Forms and open the Consumer Provider Profile Maintenance Form.
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New pairings should be linked with authorizations in OR PTC DCI within two full business days of the voucher creation in Mainframe. If more than two full business days have passed since the voucher was created in Mainframe, the local office can request this by submitting the Consumer/Provider Profile Maintenance Form to PTC.Support@odhsoha.oregon.gov. The request form can be found on the PTC website at ptc.oregon.gov by clicking AAA/APD Staff from the menu on the left. From there, click New User Forms and open the Consumer Provider Profile Maintenance Form.
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The Staff Profile Maintenance Form can be found on ptc.oregon.gov under AAA/APD Staff by clicking New User Forms.
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- A locked profile will automatically unlock after 24 hours. If they need to use the system right away, the local office may be able to assist.
- The user can contact the local office and a state staff member with the Supervisor Role over the individual’s Cost Center can unlock the account.
- If their account status is disabled/terminated, email the PTC Support Team at PTC.Support@odhsoha.oregon.gov asking to unlock the profile with the following information. For providers, include the provider number and provider’s name. For consumers, include the prime number and consumer name. For CER’s include the CER’s name and the prime number of the consumer they are connected to.
- If the PTC Support Team determines it is appropriate, they will unlock the account and the account holder will receive a notification.
- If the PTC Support Team determines it is not appropriate, they will respond via email to the requestor letting them know the actions could not be taken.
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- Navigate to the Employee (provider), Client (consumer), or Guardian (consumer employer representative) profile page by clicking the tab corresponding with the profile type and searching for the individual in question.
- Verify the user has a valid email on their profile, meaning it is not the PTC Support email (PTC.Support@odhsoha.oregon.gov).
- If they do not have a valid email on file, you cannot reset their authentication details. You will need to contact the user, get a valid email address for them, and update their profile. At that point, you can reset their authentication details.
- Click Actions.
- Click Edit Employee for providers, Edit Client for consumers, or Edit Guardian for CERs.
- Click Authentication Information.
- Click Reset.
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