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If a punch is entered after the shift rather than using real-time via mobile app, the client or guardian must review the punch and provide sign off after it is created. To complete Client Portal Sign Off:

1. Log in to the web portal

2. Click Entries Requiring Sign Off on the submenu

1. Check the box in the punch row and click S to sign off or R to reject

2. Click Yes to confirm

3. Take action on multiple entries at once by clicking checkboxes for applicable punches or click the blue Select All button

Phone/FOB

No action is required on the part of the client or guardian for EVV phone or EVV FOB, except for historical phone entries. Historical phone entries require the client or authorized client representative to enter their pin on the landline phone after the employee has completed the entry. Historical phone entries are not EVV-compliant and should only be used when absolutely necessary (i.e., landline service was down during the shift). These should be exceptions and every effort should be made to ensure an EVV-compliant method is used at the time of service.

1. Log in to the web portal

2. Click Entries Requiring Sign Off on the submenu

1. Check the box in the punch row and click S to sign off or R to reject

2. Click Yes to confirm

3. Take action on multiple entries at once by clicking checkboxes for applicable punches or click the blue Select All button

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