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Permission Required: Funding Source Admin, Client Admin, Report Admin
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Manage Prompts
DCI comes with standard phone prompts. During the implementation process, a DCI implementation specialist may configure those prompts per the organization's requirements. Check with the system administrator prior to making any changes to IVR Phone Prompts.
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Edit the IVR Prompts (read by a computer-generated voice)
Log in to DCI
Click Settings on the main menu
Click EVV on the submenu
Select EVV IVR Prompts on the flyout menu
Select a prompt to manage by clicking on the row
Click Actions
Select Edit IVR Prompt from the drop-down menu
If multi-language is enabled, the prompt will be visible in multiple languages.
Edit the English language prompt as needed
If multi-language is enabled, click Translate on all other languages.
Click Save and Yes to confirm
Add an Attachment to the Prompts
A voice recording attachment, such as an mp3 file, can be added to the voice prompt. Users will hear a human voice as opposed to the default, computer-generated voice.
Log in to DCI
Click Settings on the main menu
Click EVV on the submenu
Select EVV IVR Prompts on the flyout menu
Select a prompt to manage by clicking on the row
Click Actions
Select Edit IVR Prompt from the drop-down menu
Click Add Attachment
Locate the file. The file format must be .mp3.
Click Open. A status bar displays the progress of attaching the audio file.
When complete, click Save and Yes to confirm.
Listen to the Prompts
Log in to DCI
Click Settings on the main menu
Click EVV on the submenu
Select EVV IVR Prompts on the flyout menu
Select a prompt to manage by clicking on the row
Click Actions
Select Edit IVR Prompt from the drop-down menu
If the prompt has an audio file attachment, an attachment and a mini audio player will be visible.
Click the play button to listen to the prompt