...
Description: In In this topic you , the user will learn how to make a punch that is EVV compliant on a Landline Phonecreate an EVV-compliant punch on a landline phone with canned statements.
Role Required: Employee (base user)
Permission Required: N/A
About Phone EVV
Phone EVV is an option for clients who live in regions that have little or no access to a cellular or internet network , but have landline phone access. This option allows the client to receive service while meeting the requirements for EVV.
Phone EVV is an IVR (interactive voice response) automated phone system meaning that the automated voice on the phone will ask questions and the user will enter there their response by using the landline key padkeypad. Each organization has the ability to configure their automate prompts. The instruction below is an example of how to use Phone EVVspecific automated prompts. The questions used by your each organization may vary.
Phone EVV must be used with a landline . Phone EVV and can be used for both real-time (at the time of service) or historical (after the service was completed) entries. This guide will provide steps for both real-time and historical entries.
Canned Statements are tasks that you would provide during your service. Canned Statements vary from program to to select when creating punches. They vary by program but may include tasks such as ADL/IADL, Dressingdressing, Bathingbathing, Eatingeating, Shoppingshopping, etc. Your program requires that you If canned statements are enabled, select at least one task at clock out that was completed during the shift for both real-time and historical Phone phone EVV entries.
Real-Time Phone EVV Clock In
The The following is an example of how to clock in using DCI Phone phone EVV for real-time punches. Please note that the questions or voice prompts at your each organization may be different. The process takes three to five minutes to complete.
Arrive at your the client's house home to start your begin the shift. Prior to starting your shift, pick up use the client's Landline Phone and Dial the phone s landline phone to dial the phone number provided by your the organization.
You must use the client's Landline Phone in order for the punch to be EVV compliant.
An automated voice will greet you and ask you to enter the last Four Digits of your Social Security Number prompt for the last four digits of the employee's social security number on the landline keypad.
NOTE: Some organizations offer multiple languages. If your organization supports this feature, the system may ask you to select your If the organization offers multiple languages, select the preferred language prior to entering
the last four of your social security
numberdigits.
When prompted , enter yourthe Fourfour-Digit PIN, which will be digit PIN provided by your organization.the organization
When prompted enter month and day of birth (i.e., January 01 - enter 01 01)
When prompted Press 1 for Hourly Services press 1 for hourly services
The system will read the name(s) of client associated with the landline phone number you are calling from. Press the of client associated with the landline phone number. Press the number on the keypad associated with the client, for example, Press 1 for John Smith.
If there is one consumer associated with the landline number, the system will read only one name.
If there is more than one client associated with the landline number, the system will read all names associated with the landline number, for example, Press 1 for John Smith Press 2 for Mary Smith.
Press 1 for Real Time.
Here the (i.e., press 1 for John Smith).
Press 1 for real time. The options will be to press 1 for
Hourly Service hourly service or 2 for
Historical Entries, we will cover Historical Punches later in this guidehistorical entries.
Press 1 to the appropriate number to confirm the service code , for example, Press 1 for Respite.(i.e., respite)
If If you have more than one service code, the system will read all service codes available , for example, Press 1 for Respite Press 2 for Attendant Care(i.e., press 1 for respite, press 2 for attendant care)
The system will read how many hours are left on the current authorization. If you wish to To continue, Press press 1. Otherwise, Press press 2 to to end the call.
This is a configurable setting that is not used by all organizations.
Move on to next step if no balance announced
Press 1 to save the entry.
You are now on the clock and ready to begin your shift. Please allow 3 to 5 minutes to complete this process.
Select clock in EVV Location
If the user is calling from the associated EVV phone number, this step will not be presented as the EVV location will be automatically selected.
If this is required by the organization, a selection must be made ("none" will not be an option). The system will provide numbered options for EVV locations associated with the client.
If this is not required by the organization, "none" will be an available option.
Press 1 to save the entry and clock in
Real-Time Phone EVV Clock Out
The process for clocking out will be similar to the process for clocking in. Please Please note that the questions or voice prompts at your each organization may be differentvary. The process takes three to five minutes to complete.
At the end of your the shift, pick up use the client's Landline Phone and Dial the phone s landline phone to dial the phone number provided by your the organization.
You must use the client's Landline Phone in order for the punch to be EVV compliant.
An automated voice will greet you and ask you to enter the last Four Digits of your Social Security Number on prompt for the last four digits of the employee's social security number on the landline keypad.
NOTE: Some organizations offer multiple languages. If your organization supports this feature, the system may ask you to select your If the organization offers multiple languages, select the preferred language prior to entering
the last four of your social security
numberdigits.
When prompted , enter yourthe Fourfour-Digit PIN, which will be digit PIN provided by your the organization.
The system will say that you have an opened punch, when prompted Press 1 to confirm that you want to close the punch.
The system will read each Canned Statement, select 1 if you did the task and 2 if you did not do the task.
For example, the system will read, "read each canned statement. Select 1 if the task was completed or 2 if the task was not completed (e.g., Laundry, press 1 for yes and 2 for no).
"You must select Select at least one
task canned statement or the call will disconnect, and
you will have to start the process
againmust be restarted.
The punch will be closed, Press 2 to disconnect.
You do have the option system will alert that there is an open punch. When prompted press 1 to confirm closing the punch.
Press 2 to disconnect (clock out has now occurred), or if needed, press 1 to start a new shift
right away if you Press 1.For example, you just completed your Real-Time punch, but also have to complete a Historical punch. This option would allow you to stay (e.g., A real-time clock out was just completed, but a historical punch also needs to be entered. Stay on the line and complete both.
...
).
Historical Phone EVV
Historical Phone EVV allows you to log time after your phone EVV allows users to enter time after the shift has already happened. Since Because the shift has already happened, you will enter your is in the past, clock in and clock out times at once during the same call. Also, Historical Phone phone EVV requires that the client or authorized client representative verify the historical time entry. Historical time entries can happen for many reasons. A The most common reason is that the employee forgot to clock in for a shift. Another reason may be that there were urgent care needs at the beginning of the shift and the employee had to attend to the client before they were able to clock in. Please Please note that the questions or voice prompts at your each organization may be different.
...
Allow five to eight minutes to complete this process.
The client or authorized representative must be present for historical punches.
...
Use the client's
...
landline phone to dial the phone number provided by
...
the organization.
You must use the client's Landline Phone in order for the punch to be EVV compliant.
An automated voice will
...
prompt for the last four digits of the employee's social security number on the landline keypad.
...
If the organization offers multiple languages, select the preferred language prior to entering
...
social security
...
digits.
When prompted
...
enter
...
the
...
four-
...
digit PIN provided by
...
the organization
...
When prompted
...
press 1 for hourly services
The system will read the name(s)
...
of the client associated with the landline phone number. Press the number on the keypad associated with the client
...
If there is one consumer associated with the landline number, the system will read only one name.
If there is more than one client associated with the landline number, the system will read all names associated with the landline number, for example, Press 1 for John Smith Press 2 for Mary Smith.
...
Press 2 for Historical.
(e.g., press 1 for John Smith).
Press 2 for historical. The
...
options will be to press 1 for
...
hourly service or 2 for
...
historical entries.
Press
...
the appropriate number to confirm the service code
...
(e.g., respite)
If
...
more than one service code, the system will read all service codes available (e.g., press
...
1 for respite, press 2 for attendant care)
Enter Date of Service
...
in MMDDYYYY format (e.g., August 1, 2021, is 08012021)
Enter Clock-In Time
...
in HHMM format (e.g., 8:30 is 0830)
Press
...
1 for AM or 2 for PM
Enter Clock-Out
...
Time in HHMM format (e.g., 4:45 is 0445)
Press 1 for AM or 2 for PM
The system will read each
...
canned statement. Select 1 if the task was completed and 2 if the task was not completed (e.g., Laundry, press 1 for yes and 2 for no).
...
Select at least one
...
canned statement or the call will disconnect, and
...
the process
...
must be restarted.
The system will read back
...
punch details. Press 1
...
to confirm.
Hand the landline phone
...
to the client or authorized client representative to verify the historical entry
...
The client or authorized client
...
representative will press 1 when ready
...
The client or authorized client representative listens to punch details and will Press 1 to Accept or 2 to Reject
...
The client or authorized client representative enters their PIN to validate
They listen to the punch details and press 1 to accept or 2 to reject
They enter their PIN to validate
...
The client or authorized client representative must have their Four-Digit PIN, which will be provided to them by your organization.
...
The call will end automatically
...
, and the historical punch is now recorded
...
.
Related articles
| Content by Label | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...