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The frequency of EVV collection is set on the employee service account and is specific to the employee, client, and service provided. Options include:
Clock Out Only - Requires EVV completion at the end of a shift
Clock In and Out - Requires EVV completion at the start and end of a shift
Clock In, Out, and Defined Intervals During Shift - Requires EVV completion at the start, end, and throughout the shift. For example, if the interval is set to 60 minutes, EVV will be requested every hour for the duration of the shift until clock out.
- Clock In Only - Requires EVV completion at the beginning of the shift
There are several methods by which EVV can be obtained:
Client Picture/Facial Recognition - A picture taken of the client using the employee's smart device
NOTE: Photos are used for verification purposes only and are not stored or accessible on the employee's device. Please refer to the help center article entitled How Does DCI use client photos and photos taken for electronic visit verification (EVV)?
E-Signature - The employee's mobile device will be used to obtain an electronic signature
Client PIN/Password - The client or authorized representative enters their pin or password on the employee's mobile device
FOB - A FOB device remains in a fixed location in the client's home. It generates a token, or 6-digit code, corresponding to the time. The employee enters the token(s) into the mobile device.
Voice - The client provides a voice recording on the employee's mobile device
Portal Signoff - The client or authorized representative must log in to the web portal and sign off
FOB - The employee enters the token(s), or 6-digit code, generated by the FOB.
Portal Signoff - The client or authorized representative must log in to the web portal and sign off.
Phone EVV - The employee will use the client's landline phone to clock in and clock out at the time of service.
Historical Phone Entries - Using the client's landline phone, the employee will enter time for dates that have already passed, i.e. they forgot to clock in and out for a shift. The client or authorized representative provides their pin during this call. Historical phone entries are not EVV compliant.
Mobile App
Portal/Mobile Web
Phone
The client/guardian will be required to log in to the portal and perform manual portal signoff in the following situations:
Portal signoff was selected as the EVV method
EVV was not completed during the shift via mobile app
EVV failed via mobile app
A punch was created via mobile web or web portal after the shift was completed
EVV details can be viewed by navigating to the punch details page
EVV Details - Overview of EVV
Verifications tab - Shows all mobile app verifications
If a pending punch is edited, the corrected punch will require portal signoff.
If an approved punch is edited, it is not necessary to re-obtain client portal signoff.
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