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There are a few scenarios in which you may receive an alert when When attempting to approve an entry. The error must be resolved the punch can be approved. You may see the following errors:, the following alert may populate, “Entry approval is already in process. Please refresh your page.”
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The alert occurs when multiple punches are being approved in the system at the same time
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. There may be a slight delay in
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the status updating from Pending to Approved
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. This alert prevents punches from being approved twice, which can result in duplicate punches.
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Refresh
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the page
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and the punch should
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update to Approved status. Please allow up to an hour for the punch status to change after receiving this error.
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If
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the alert
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- Explanation: The punch is for an Hourly service that requires EVV at Clock Out and was entered via Mobile App. The user closed the app after clocking out, but before completing EVV verification.
- Action Steps:
- The employee must log back in via the mobile app and complete the pending EVV verification. Please have the employee follow the steps outlined in the “Complete Pending EVV Verifications” Tip Sheet.
- Once the EVV verification has been completed, approve the punch.
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persists, please enter a service ticket.
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