...
Description: In this topic you , the user will learn how to reset your their password.
*Please note: If the user is unable to verify the security question or ssn and dobSSN (social security number) and DOB (date of birth), contact your a supervisor or employer for assistance. They will send a reset password email that will allow the user to reset the security question.
Role Required: N/AEmployee (base user)
Permission Required: N/A
- The DCI Portal provides a forgot password function right on the login page
- For the web portal click the Web portal - Click the Forgot your password? blue hyper link hyperlink on the login page
- For the mobile app click the Mobile app - Click the Forgot Password? blue hyperlink on the login page
- Then enter Enter your email address and select the click Send Reset Email button
- Locate the email sent by the system support@dcisoftware.com to reset your password (the sender email will be support@dcisoftware.com)the password
- Check spam
- Please check your spam box if the email is not received in the your inbox
- Select Click the Reset Password button link in the email
- Please note: The Reset Password This link will only be active for a specific amount of time (typically 24 hours) , the amount of time is based on the users company security policiesdetermined by the organization
- If
- After clicking the Reset Password button in the email if the link is inactive, an it will alert will appear with "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 3.
- Please note: The Reset Password This link will only be active for a specific amount of time (typically 24 hours) , the amount of time is based on the users company security policiesdetermined by the organization
- The email will open up the Security Verification webpage. The user will have the choice to verify eitherone of two options:
- the The Security question or
- Security questions are case Case sensitive and must be entered exactly as when created
- SSN (social security number) and DOB (date of birth)
- the The Security question or
- Select the Click Verify button
- The Reset Password page will open up. Enter your a new password into the two fields, Please enter password and Please confirm password.
- Password Criteria
- Must be at lease least 10 characters
- Must contain 1 uppercase lettersletter, lowercase letters, numbers, and special characters.
- Must not contain more than two repeated characters in a row
- The password should be different from the 3 previous passwords
- Password should not contain the user's account name or parts of the user's full name that exceed two consecutive characters
- Password Criteria
- Click Reset Select the Reset button
- The user password is now reset and is active to use for logging inactive
Related articles
Content by Label | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|