Page History

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Title	Description
Adding a Note to a Provider’s Profile	Demonstrates how to add notes to a Provider’s Profile in OR PTC DCI.
Authorizations Widget	Demonstrates how to use the authorizations widget to view authorizations and hours assigned in OR PTC DCI for a consumer and their providers.
Business Rule List	List of Business Rules in OR PTC DCI with descriptions.
Case with Multiple Providers and Varying Hours	Guides staff in the management of cases with multiple providers and varying hours as they relate to Mainframe and OR PTC DCI.
Entries Claimed After 365 Days	Demonstrates the steps required when a provider requests payment more than 365 days after providing services.
Entry Status	List of the different time entry statuses that a time entry can have in OR PTC DCI, and what actions a staff member or provider can take for each status.
Explanation of PTC Errors in Mainframe	List of PTC Errors in Mainframe with descriptions.
How to Find a UniID Number	Demonstrates where to find a Provider’s UniID in DHR.
Importing Excel Sheets into Google	Demonstrates on how to import Excel Sheets into Google Drive.
OR PTC DCI Landline Tip Sheet	Demonstrates how to create a real-time entry via the OR PTC DCI Landline option, including the number to call.
OR PTC DCI Mobile App Offline	Demonstrates how to use the offline feature in the mobile app.
Over and Underpayments	Demonstrates what actions to take when an over or underpayment request is needed.
Profile Requests for OR PTC DCI	Demonstrates how to use the Staff Profile Maintenance form to make changes to the OR PTC DCI profiles of staff members.
Provider Login Issues	Demonstrates how to troubleshoot an OR PTC DCI provider login problem such as new profile creation, forgotten password, or locked profile.
Punch Entry Details Report	Demonstrates how to create and download the Punch Entry Details report to find information on entries, hours worked, and miles claimed by a provider.
Staff Resource Guide	List of available support resources for Staff.
Submitting a Request to PTC Support	Demonstrates how to submit a request to the PTC Support team.
Time Conversion Chart - Minutes to Decimal Hours	Chart showing the conversion of minutes to decimal hours.
Updating the SELG Branch in Mainframe	Local office staff will be able to resolve the “Branch must match service eligibility” error in Mainframe when attempting to create in HATH, OATH or MATH or update vouchers using the UATH screen.

Online Learning

CBT Title	Description
Logging in to OR PTC DCI and Changing Your User Settings	Demonstrates how to change a user’s personal settings.
Recovering a Forgotten Password	Demonstrates how to change a password when it has been forgotten.

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Business Process	Description
1.1 .2 Provider Switches During Pay Period - Permanently	There is a need for a permanent switch in provider(s) during a pay period.
1.1.3 2 Provider Switches During Pay Period - Temporarily	There is a need for a one-time switch in provider(s) during a pay period.
1.1.4 Change in Authorizations	A change/update in an authorization is needed.	3 Updating Vouchers	Steps to updating an authorization in OR PTC DCI.
1.4 Case with Multiple Providers & Varying Hours	The process for handling cases that have multiple Providers who have varying hours every pay period.
1.5 End Authorization, Expiration, Terminations	A provider is terminated, an authorization ends, or their credentials expire.
1.6 1.1.5 Relinking a Provider and Consumer	Provider begins working for a Consumer they previously had stopped working for.
1.2.1 Add a New Provider	A new provider needs a profile1.2.
2 Change Provider Status	A provider status needs to be changed.	1.2 .3 Update Provider Information	Provider information must be updated.
1.3.1 Add a New Consumer	A new consumer needs a profile in OR PTC DCI.
1.3.2 Update Consumer Information	Consumer information must be updated in OR PTC DCI.
1.3.3 Consumer Transfers to a New Branch or Program	A long-term care consumer moves to a new branch or program.
1.3.4. Return or Request a Fob in the Local Office	A fob is returned to the local office.
3.5 Consumer Passes Away	A consumer passed away.
1.4.1 Add or Remove Consumer Employer Representative	CER needs to be added.
1.4.2 Update Consumer Employer Representative Information	CER information must be updated.1.4.3 Create New Consumer Employer Representative	CER profile needs to be created.
1.5.1 Managing Staff Profiles	Staff member needs an OR PTC DCI profile to be created, modified, or closed.
1.5.3 2 Managing User Profiles - Unlock a Profile	OR PTC DCI profile must be unlocked.
1.6.0 Manually Adding or Updating Branch Info	OR PTC DCI support receives notification of branch change from BOTS legacy BAs.	1 .7.0 Setting Up EVV Options with Consumers and Providers	This process includes confirming the option they have chosen, confirming the landline, set up with the fob, set up telephony historical time entry (Consumer needs PIN), set up phone EVV, etc.	2.2.3 Correct Entry Mistake	A mistake has occurred or a consumer/CER disputes an entry.
6.2 .3.0 Entries Claimed After 365 Days	Provider has time to turn in past 365 days.
2.6.2 End Authorization, Expiration, Terminations	A provider is terminated, an authorization ends, or their credentials expire.	3 .3.0 Consumer Passes Away	A consumer passed away.	4.4.0 Over and Underpayments	How to process under and over payments.	6.1.0 Case with Multiple Providers & Varying Hours	The process for handling cases that have multiple Providers who have varying hours every pay period.

New User Forms

Form	Description
Staff Profile Maintenance Form	Form to request the addition of a new State User, modify the access of a current State User, or deactivate a State User.
Consumer/Provider Profile Maintenance Form	Form to request the addition of a new Consumer/Provider combination or to deactivate a Consumer/Provider.
Consumer Employer Representative Profile Maintenance Form	Form to request the addition or deactivation of a Consumer Employer Representative.

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Versions Compared

Old Version 66

New Version Current

Key

Online Learning

New User Forms