Page History

• Authorization Errors/Accidental Rejections
• Branch Transfers
• Business Rule Failures – Unknown Failure
• Consumer Passing Away
• Deactivating and Reactivating profiles
• New Staff Profile Creation
• New to OR PTC DCI and Getting Started
• New, lost, broken or malfunctioning fobs
• New User Forms
• Payroll Batch Issues
• Report OR PTC DCI issues (Auto calculation mistakes, bugs/glitches on cases, etc.)
• Unlinking and Relinking Consumer and Provider Pairings
• Unlocking Staff Accounts
• Updates to Staff Roles or Permissions
• Miscellaneous PTC Questions or Comments

PTC Support

Email: PTC.Support@dhsoha.state.or.us

Website: PTC.Oregon.gov

APD Staff Tools – PTC Page: http://www.dhs.state.or.us/spd/tools/cm/PTC/index.htm

Resources·      

• Alternative Language Guides

• Business Processes

• Consumer Employer Representative Guides

• Consumer Guides

• Provider Guides

• Quick Reference Guides

• Staff Guides

• Training Videos

• User Guides

OR PTC DCI Help Center

*This is the online support page with all OR PTC DCI learning materials, including all translated materials.

Website:

https://dciconfluenceprod.dcisoftware.com/

display/ORPD/Oregon+PTC+DCI

Staff Learning Materials Catalog:

https://dciconfluenceprod.dcisoftware.com/display

/ORPD/Staff +Learning+Materials+CatalogStaff Training Video

PTC YouTube Channel

https://www.youtube.com/watch?

v=wD9Bfqay90c

Provider Certifications

OHCC Staff Directory

Oregon Home Care Commission

Email: certifications.OHCC@dhsoha.state.or.us

Link to OHCC Staff Directory: https://www.oregon.gov/dhs/SENIORS-DISABILITIES/HCC/Pages/HCC-Staff.aspx

HCW Enrollment

HCW Payment Adjustments

Provider Relations Unit

Email: HCW.Enrollment@dhsoha.state.or.us

Email: APD.CEPpayments@dhsoha.state.or.us

HCW Terminations

HCW Fraud

HCW Policy Analyst

Email: HCW.Terminations@dhsoha.state.or.us

APD/AAA Policy Questions

APD Medicaid Policy

Email: APD.MedicaidPolicy@dhsoha.state.or.us

OHA/HSD Policy Questions

HSD Policy

Email: PC.20@dhsoha.state.or.us