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Title | Description |
Step-by-step process to submit a request to the PTC Support team. | |
Guide on what each red eye pending entry means, and the actions needed to remedy the pending entry. | |
Chart showing the conversion of minutes to decimal hours. | |
Step-by-step instructions on how to update an authorization in OR PTC DCI. | |
Walkthrough for State Staff to correct a punch entry that is in “Approved” status. | |
Walkthrough for State Staff to correct a punch entry that is in “Processed” status. | |
This guide provides instructions for staff on what actions to take in OR PTC DCI after a consumer passes away to ensure their account is properly closed. | |
This Quick Reference Guide covers the different time entry statuses that a time entry can have in OR PTC DCI, and what actions a staff member or provider can take for each status. | |
List of PTC Error in DHR and what they mean. | |
List of Business Rules enabled in OR PTC DCI. | |
Step-by-step guide on how to add notes to a Provider’s Profile in OR PTC DCI. | |
Guide providing tips and reminders for what staff need to look for to maintain and correct time entries in OR PTC DCI. | |
Guide outlining situations and associated business processes needed to keep information consistent between OR PTC DCI and legacy systems. | |
Step-by-step guide on how to import Excel Sheets into Google Drive | |
Step-by-step guide showing where to find a Provider’s UniID in DHR. | |
Step-by-step instructions on how to download and format batch reports using Excel. | |
Step-by-step instructions on how to download the Payroll Batch Details Report into Excel. | |
How to use the offline feature in the mobile app. | |
How to create a real-time punch as well as the available OR PTC DCI Landline numbers to call. | |
How to Uninstall and Reinstall the OR PTC DCI Mobile App on Apple Devices | Step-by-step reference guide on how to uninstall and reinstall the OR PTC DCI mobile app from an Apple smart device. |
Step-by-step instructions on clearing the DCI App Data (cache) on any Android device. | |
Outline the steps required to successfully link a Consumer to a fob in the Local Office. These steps assume the local office has a fob stored locally. | |
Outline the steps required to successfully unlink a Consumer to a fob in the Local Office. | |
| Generating the Punch Entry Authorization Violation Report | Generate this report to view all pending entries that are over authorized hours. |
| Staff Resource Guide | A list including all available support resources for Staff. |
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