Step-by-step process to submit a request to the PTC Support team.
Guide on what each red eye pending entry means, and the actions needed to remedy the pending entry.
Chart showing the conversion of minutes to decimal hours.
Step-by-step instructions on how to update an authorization in OR PTC DCI.
Walkthrough for State Staff to correct a punch entry that is in “Approved” status.
Walkthrough for State Staff to correct a punch entry that is in “Processed” status.
This guide provides instructions for staff on what actions to take in OR PTC DCI after a consumer passes away to ensure their account is properly closed.
This Quick Reference Guide covers the different time entry statuses that a time entry can have in OR PTC DCI, and what actions a staff member or provider can take for each status.
List of PTC Error in DHR and what they mean.
List of Business Rules enabled in OR PTC DCI.
Step-by-step guide on how to add notes to a Provider’s Profile in OR PTC DCI.
Guide providing tips and reminders for what staff need to look for to maintain and correct time entries in OR PTC DCI.
Guide outlining situations and associated business processes needed to keep information consistent between OR PTC DCI and legacy systems.
Step-by-step guide on how to import Excel Sheets into Google Drive
Step-by-step guide showing where to find a Provider’s UniID in DHR.
Step-by-step instructions on how to download and format batch reports using Excel.
Step-by-step instructions on how to download the Payroll Batch Details Report into Excel.
How to use the offline feature in the mobile app.
How to create a real-time punch as well as the available OR PTC DCI Landline numbers to call.
Step-by-step reference guide on how to uninstall and reinstall the OR PTC DCI mobile app from an Apple smart device.
Step-by-step instructions on clearing the DCI App Data (cache) on any Android device.
Outline the steps required to successfully link a Consumer to a fob in the Local Office. These steps assume the local office has a fob stored locally.
Outline the steps required to successfully unlink a Consumer to a fob in the Local Office.
|Generating the Punch Entry Authorization Violation Report||Generate this report to view all pending entries that are over authorized hours.|
|Staff Resource Guide||A list including all available support resources for Staff.|