...
Title | Description |
Step-by-step process to submit a request to the PTC Support team. | |
Guide on what each red eye pending entry means, and the actions needed to remedy the pending entry. | |
Chart showing the conversion of minutes to decimal hours. | |
Step-by-step instructions on how to update an authorization in OR PTC DCI. | |
Walkthrough for State Staff to correct a punch entry that is in “Approved” status. | |
Walkthrough for State Staff to correct a punch entry that is in “Processed” status. | |
This guide provides instructions for staff on what actions to take in OR PTC DCI after a consumer passes away to ensure their account is properly closed. | |
This Quick Reference Guide covers the different time entry statuses that a time entry can have in OR PTC DCI, and what actions a staff member or provider can take for each status. | |
This guide shows resetting a consumer, provider, or CER’s profile in OR PTC DCI. | |
List of PTC Error in Mainframe and what they mean. | |
List of Business Rules enabled in OR PTC DCI. | |
Step-by-step guide on how to add notes to a Provider’s Profile in OR PTC DCI. | |
Step-by-step guide on how to import Excel Sheets into Google Drive | |
Step-by-step guide showing where to find a Provider’s UniID in DHR. | |
Step-by-step instructions on how to download and format batch reports using Excel. | |
How to use the offline feature in the mobile app. | |
How to create a real-time punch as well as the available OR PTC DCI Landline numbers to call. | |
How to Uninstall and Reinstall the OR PTC DCI Mobile App on Apple Devices | Step-by-step reference guide on how to uninstall and reinstall the OR PTC DCI mobile app from an Apple smart device. |
Step-by-step instructions on clearing the DCI App Data (cache) on any Android device. | |
Outline the steps required to successfully link a Consumer to a fob in the Local Office. These steps assume the local office has a fob stored locally. | |
Outline the steps required to successfully unlink a Consumer to a fob in the Local Office. | |
| Generating the Punch Entry Authorization Violation Report | Generate this report to view all pending entries that are over authorized hours. |
| Staff Resource Guide | A list including all available support resources for Staff. |
| Profile Requests for OR PTC DCI | Explains how to use the Staff Profile Maintenance form to make changes to the OR PTC DCI profiles of staff members. |
...
New User Forms
Form | Description |
Form to request the addition of a new State User, modify the access of a current State User, or deactivate a State User. | |
Form to request the addition of a new Consumer/Provider combination or to deactivate a Consumer/Provider. | |
Form to request the addition or deactivation of a Consumer Employer Representative. |
...