Page History

• Basic System navigation assistance
  • Verbal walk through
• Password Reset
• Resource guides via email
• System Troubleshooting and Technical Assistance (ex: unable to log in, app keeps spinning, frozen app)
  • Verbal walk through
• Unlocking accounts

DCI Help Desk (Available 24/7, except on Holidays)

*The DCI Help Desk cannot make any changes to a user’s profile or entries. For those actions, please see the supports below for information on who to contact.

Phone: 1-855-565-0155

Email: ORPTCSupport@dcisoftware.com

Resources

• Provider Guides
• Alternative Language Guides
• Quick Guides
• Training Videos
• Quick Reference Guides
• User Guides

OR PTC DCI Help Center

*This is the online support page with all OR PTC DCI learning materials, including all translated materials.

Website

Provider Learning Materials Catalog

Videos for OR PTC DCI:

How to:

• Login
• Record Mileage
• Use Landline Option
• Use Fob Option
• Which device option is right for me?
• Orientation

PTC YouTube Channel

Link to YouTube Page

• Authorization Questions
• Entry Corrections -Pending, Unverified, Open, Approved statuses
• Exceptions - for consumers only
• Getting Started
• Number of hours authorized
• Payment Issues
• Service Plan or Task List
• Unlocking Account
• Updates to contact information

Local Office –

*For Homecare Workers (HCWs) only

Area Agency on Aging or Aging and People with Disabilities Offices (Homecare Workers)

Oregon Home Care Commission Provider Resource Page

• Entry Corrections -Pending, Unverified, Open, Approved statuses
• Getting Started
• Payment Issues
• Unlocking Account

PCA Program Team – *For Personal Care Attendants (PCAs) only

Phone: 1-503-945-9708

Email: PC.20@dhsoha.state.or.us

Oregon Home Care Commission Provider Resource Page

• Authorization Questions (# of hours)
• Service Plan or Task List
• Exceptions for clients only
• Updates to contact information

Comagine

*For Personal Care Attendants (PCAs) only

Phone: 1-888-416-3184

Email: ORBHSupport@comagine.org

• New to OR PTC DCI
• Miscellaneous PTC questions
• Unlocking Account

PTC Support

Email: PTC.Support@dhsoha.state.or.us

Website: PTC.Oregon.gov

• Customer Relations Questions and Comments
• Provider PTC Pro-Tips

Oregon Home Care Commission (OHCC)

OHCC Comment Submission Portal: Submit a request online

Provider Pro-Tips:

English|Español​ | ​اللغة العربية | 简体中文 | 繁體中文 | Русский | Af Soomaali | Tiếng Việt​

Website

• Grievances
• Late Payment Penalty Requests
• Collective Bargaining Agreement
• Oregon Saves

SEIU Member Assistance Center

Phone: 1-844-503-7348

Email: contact@seiu503.org

Member Benefits

• Medical, dental, vision
• Paid time off
• Employee assistance program
• Required orientations
• Core and refresher trainings

Carewell Training and Benefits

Website