Submitting a Request to PTC Support

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3.                Request transfer of a consumer to a new branch

See business process 1.3.3 Consumer Transfers to a New Branch.

Must Include:

• Consumer’s name
• Consumer’s prime number
• Whether the consumer is keeping their provider(s) or not, and the provider’s UniID (for identification)
• Cost Center the consumer is transferring to

4.                Unlock an account

See business process 1.5.3 Managing User Accounts - Unlock an Accounta Profile.

Must Include:

• Name of the user who has been locked out
• Unique number of the individual who has been locked out (prime number, OR/P number, UniID)

5.                Request a fob for a consumer

See business process 1.7.0 Setting Up EVV Options with Consumer and Providers. If a consumer needs a fob device and there is not one available at the local office, send a fob request to PTC.Support@odhsoha.oregon.gov. If there is a fob available in the local office and staff are able to give one to the consumer, see APD-IM-22-030 Fob Process Updates for instructions on linking a fob to a consumer.

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Note: If you can’t find a consumer by searching for their prime number or name, they may not be in your cost center in OR PTC DCI. If you have Authorization admin permissions, go to the Authorization tab and search for the consumer’s name there. See Request Transfer transfer of a Consumer consumer to a New Branch new branch if the consumer is in the incorrect cost center and needs to be transferred.

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This is for instances when a consumer and provider had previously been unlinked in OR PTC DCI and start working together again. More information is in 1.1.5 Relinking a Provider and Consumer, 1.2.4 Relinking a Provider – Number Reinstated, and APD-IM-22-049 Relinking Consumers and Providers in OR PTC DCI.

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