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*Please note: EVV phone has multi-language capability. This requires an instance level setting change. Please contact your DCI representative to learn more about multi-language functionality.
Role Required: Superuser
Modified Role: Supervisor and Employer have access to some, but not all of this functionality. The system administrator should be the point person on phone prompt changes.
Permission Required: Funding Source Admin, Client Admin, Report Admin
Table of Contents
Managing Prompts
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- Log in to your Personal Profile
- Click Settings from the main menu
- Click EVV from the sub menu
- Click EVV IVR Prompts from the flyout menu
- Select the prompt you would like to manage
- The prompts are listed above
- Select Actions then click Edit Phone Prompt
- If the prompt has an audio file attachment, you will see an attachment and a mini audio player.
- You can either click the play button or download the file to listen to the prompt
EVV Call Logs
View EVV call logs
Option A
Log in to your Personal Profile
Option A
- Click Reports from the main menu
- Click EVV Reports on the sub menu
- Click EVV Phone Reports from the flyout menu
- You can enter in search criteria at the top of the screen if you are looking for a particular call or select Search to view all results
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Phone Number
Employee Name
Client Name
EVV Phone Service Code
Once the EVV Phone method has been approved by your supervisor for a particular client and/or service, proceed with the following steps.
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