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The client or authorized representative must be present for historical punches. Use the client's landline phone to dial the phone number provided by the organization.
An automated voice will prompt for the last four digits of the employee's social security number on the landline keypad. If the organization offers multiple languages, select the preferred language prior to entering social security digits.
When prompted enter the four-digit PIN provided by the organization
When prompted press 1 for hourly services
The system will read the name(s) of the client associated with the landline phone number. Press the number on the keypad associated with the client (i.e., press 1 for John Smith).
Press 2 for historical. The options will be to press 1 for hourly service or 2 for historical entries.
Press the appropriate number to confirm the service code (i.e., respite)
If more than one service code, the system will read all service codes available (i.e., press 1 for respite, press 2 for attendant care)
Enter Date of Service in MMDDYYYY format (i.e., August 1, 2021, is 08012021)
Enter Clock-In Time in HHMM format (i.e., 8:30 is 0830)
Press 1 for AM or 2 for PM
Enter Clock-Out Time in HHMM format (i.e., 4:45 is 0445)
Press 1 for AM or 2 for PM
Select clock in EVV Location
If this is required by the organization, a selection must be made ("none" will not be an option). The system will provide numbered options for EVV locations associated with the client.
If the user is calling from the associated EVV phone number, this step will not be presented as the EVV location will be automatically selected.
If this is not required by the organization, "none" will be an available option.
Select clock out EVV Location
If this is required by the organization, a selection must be made ("none" will not be an option). The system will provide numbered options for EVV locations associated with the client.
If the user is calling from the associated EVV phone number, this step will not be presented as the EVV location will be automatically selected.
If this is not required by the organization, "none" will be an available option.
The system will read back the punch details. Press 1 to confirm.
Hand the landline phone to the client or authorized client representative to verify the historical entry
The client or authorized client representative will press 1 when ready
They listen to the punch details and press 1 to accept or 2 to reject
They enter their PIN to validate
The call will end automatically, and the historical punch is now recorded.
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