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The client or authorized representative must be present for historical punches. Use the client's landline phone to dial the phone number provided by the organization.

If the program has more than one language option, the phone number associated with the preferred language will be provided.

An automated voice will prompt for language selection (i.e., Select 1 for English, Select 2 for Spanish)

An automated voice will prompt for the last four digits of the employee's social security number on the landline keypad. If the organization offers multiple languages, select the preferred language prior to entering social security digits.
When prompted enter the four-digit PIN provided by the organization
When prompted press 1 for hourly services
The system will read the name(s) of the client(s) associated with the landline phone number. Press the number on the keypad associated with the client (e.g., press 1 for John Smith).
Press 2 for historical. The options will be to press 1 for hourly service or 2 for historical entries.
Press the appropriate number to confirm the service code (e.g., respite)

If there is more than one service code, the system will read all service codes available (e.g., press 1 for respite, press 2 for attendant care).

Enter Date of Service in MMDDYYYY format (e.g., August 1, 2021, is 08012021)
Enter Clock-In Time in HHMM format (e.g., 8:30 is 0830)

The system will read back the punch details. Press 1 to confirm.
Hand the landline phone to the client or authorized client representative to verify the historical entry
The client or authorized client representative will press 1 when ready
They listen to the punch details and press 1 to accept or 2 to reject
They enter their PIN to validate
The call will end automatically, and the historical punch is now recorded.

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