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Role Required: Employee (base user)
Permission Required: N/A
- The DCI Portal provides a forgot password function on the login page
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- Web portal - Click the Forgot your password? blue
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- hyperlink on the login page
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- Mobile app - Click the Forgot Password? blue hyperlink on the login page
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- Enter your email address and
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- click Send Reset Email
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- Locate the email sent by
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- support@dcisoftware.com to reset
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- the password
- Check spam
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- if the email is not received in the
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- inbox
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- Click the Reset Password
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- link in the email
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- This link will only be active for a specific amount of time (typically 24 hours)
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- determined by the organization
- If
- determined by the organization
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- the link is inactive,
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- it will alert
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- with "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 3.
- The email will open
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- the Security Verification webpage. The user will have the choice to verify
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- one of two options:
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- The Security question
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- Case sensitive and must be entered exactly as when created
- SSN (social security number) and DOB (date of birth)
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- Click Verify
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- The Reset Password page will open
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- . Enter
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- a new password into the two fields, Please enter password and Please confirm password.
- Password Criteria
- Must be at
- Password Criteria
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- least 10 characters
- Must contain 1 uppercase
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- letter, lowercase letters, numbers, and special characters.
- Must not contain more than two repeated characters in a row
- The password should be different from the 3 previous passwords
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- Click Reset
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- The user password is now reset and
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- active
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