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Description:  In this guide, the user will learn about the different authentication methods and how to update authentication information.

Roles Required: N/A Employee (base user)

Permissions Required:  N/A

Contents

Change Password

Description: In this topic you will learn how to change your password. DCI allows a user to change their password at any time in the system settings.

1. Log in with your personal profile
2. Click Settings icon , next to your name on the main menu
3. Click Settings on the dropdown menu
4. Click Change Password on the sub menu
5. Enter Current Password
6. Enter New Password according to password criteria
   1. Hover over the i icon to display your organization password criteria
      1. Password criteria and policy is set by your organization security settings
   2. Enter New Password again in Confirm Password field
   3. Click Change Password to complete change
   4. Click Yes to confirmation alert window
   5. Your password has been successfully updated when the success message is displayed in green

Forgot Password

Description: In this topic you will learn what to do if you forget your password.

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Please note: If the user is unable to verify the security question or SSN and DOB, contact your supervisor or employer for assistance. They will send a reset password email that will allow the user to reset the security question.

Add/Change PIN

Description: In this topic you will learn how to add or change PIN. DCI allows the ability to add or change a PIN. Your PIN may be assigned to you by your program when your user account is created. Employee PINs can be used to login to the mobile app and to clock in and out of the Phone EVV system. Client PINs can be used to log into the mobile app or verify historical entries for Phone EVV.

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1. Click Change PIN and then Yes to confirm
2. The PIN has been successfully added or changed, the user is returned to the Change PIN screen and a green bar will display that PIN has been successfully changed.

Change Security Question

Description: In this topic you will learn change security questions. DCI allows the user to change security questions. These questions are used when resetting a password or for other authentication details. Please ensure that you select questions and answers that you will remember.

1. Log in with your personal profile
2. Click Settings icon next to name on the main menu
3. Click Settings on the dropdown menu
4. Click Change Security Question on sub menu
5. Enter your password on the Verify Password screen and click Verify
6. Select security question from the drop-down list or select custom question to create your own security question
7. Enter your Answer
   1. Answer cannot match username or password
   2. If the answer is on the commonly used password list, an alert will appear in red “The answer you provided was found on a commonly used password list and could be easily guessed. Consider using a different word or phrase.”
      1. To continue with the answer, click the checkbox, Use this answer anyway.
   3. Click Submit to save security question
   4. The Security Question has been successfully added or changed, the user will be returned to the Security Question screen and a green bar will display that Security Question has been successfully changed.

Change Email

Description: In this topic you will learn change email address in DCI. This process requires a verification step for the new email by receiving and entering a verification code sent to the new email.

1. Log in with your personal profile
2. Click Settings icon next to name on the main menu
3. Click Settings on the dropdown menu
4. Click Change Security Question on sub menu
5. Enter your password on the Verify Password screen and click Verify
6. Current email is populated
7. Enter new email
8. Confirm new email
9. Select Change Email to save the new email
   1. Current email cell is now locked
   2. New email cell is now locked
   3. Confirm email cell is now locked
   4. Verification code field appears
10. Change Email cannot be selected until the verification code has been entered
    1. The verification code is included in the system generated email that was sent.
    2. Copy the verification code from the email
11. With the Verification code copied, return to DCI and either paste or type it into the Verification Code field in DCI.
12. Click Change Email
13. The email has been successfully added or changed, the user is returned to the Change Email screen and a green bar will display that email has been successfully changed.

Verify Mobile

Description: In this topic you will learn how to verify your mobile number. If you verify your mobile number with DCI, you will be able to receive SMS text notifications. If you do not verify your mobile number, the notifications will be sent to your email or available for view in the DCI messaging center.

1. Log in to your personal profile
2. Click your Profile Icon on the main menu in the upper right-hand corner
3. Click Settings from the profile icon dropdown
4. Click Verify Mobile on the submenu
   1. If you have already verified your mobile number a green banner will appear with the alert, Your Mobile Number is already Verified.
5. Enter your mobile number in the Mobile field
6. Click Update Mobile Number
   1. A green banner will appear with the alert, Your Mobile Number is updated. Please verify mobile number.
7. Click Send Verification Code
   1. A green banner will appear with the alert, Your Verification Code is sent. Please check your registered Mobile Number.
8. You will receive a verification code vis SMS text message, enter the verification code into the Verification Code field
9. Click Verify Mobile
10. Your mobile number is now verified and will receive SMS text message notifications

Change Username

Description: In this topic you will learn how to change your username. DCI allows a user to change their username at any time in the system settings.

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