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Contents

Change Password

1. Log in with your to personal profile
2. Click Settings (person icon , next to your name on the username in the upper right corner of the main menu)
3. Click Settings on the dropdown drop-down menu
4. Click Change Password on the sub menusubmenu
5. Enter Current Password
6. Enter New Password according to password criteria
   1. Hover over the i icon (help text) to display your organization organizational password criteria
   2. Password criteria and policy is set by your organization security settings
7. Enter New Password again in Confirm Password field
8. Click blue Change Password button to complete the change
9. Click Yes to confirmation alert window
10. Your The password has been successfully updated changed when the success Password Changed Successfully message is displayed in on a green banner

Forgot Password

1. On the DCI Portal login page a forgot password function
   1. For the web portal click the Forgot your password? blue hyper link on the login page
   2. For the mobile app click the Forgot Password? blue hyperlink on the login page
2. Enter your email address and select the Send Reset Email button
3. Locate the email sent by the system to reset your password (the sender email will be support@dcisoftware.com)
   1. Please check your spam box if the email is not received in your inbox
4. Select the Reset Password button in the email
   1. Please note: The Reset Password link will only be active for a specific amount of time (typically 24 hours), the amount of time is based on the user’s company security policies
      1. After clicking the Reset Password button in the email if the link is inactive, an alert will appear "Invalid Token. Please contact your DCI administrator to resend the link or select the Resend the email button and proceed back to step 3.
   2. The email will open up the Security Verification webpage. The user will have the choice to verify either:
      1. the Security question or
         1. Security questions are case sensitive and must be entered exactly as when created
      2. SSN (social security number) and DOB (date of birth)
   3. Select the Verify button
   4. The Reset Password page will open up. Enter your new password into the two fields, please enter password and please confirm password.
      1. Password Criteria example
         1. Must be at least 10 characters
         2. Must contain 1 uppercase letters, lowercase letters, numbers, and special characters

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