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1. Log in to personal profile
2. Click Settings (person icon next to the username in the upper right corner of the main menu)
3. Click Settings on the drop-down menu
4. Click Change Password on the submenu
5. Enter Current Password
6. Enter New Password according to password criteria
   1. Hover over the i icon (help text) to display organizational password criteria
7. Enter New Password again in Confirm Password field
8. Click blue Change Password button to complete the change
9. Click Yes to confirmation alert window
10. The password has been changed when the Password Changed Successfully message is displayed on a green banner

Forgot Password

1. There is a Forgot your password link on the login page
   1. Web portal - Click the blue
   On the DCI Portal login page a forgot password function
   1. For the web portal click the Forgot your password? blue hyper link hyperlink on the login pageFor the mobile
   2. app click the Mobile app - Click the blue Forgot Password? blue hyperlink on the login page
2. Enter your the email address and select the click Send Reset Email button 
3. Locate the email sent by the system to reset your password (the sender email will be support@dcisoftware.com) to reset the password
   1. Check spam
   2. Please check your spam box if the email is not received in your the inbox
4. Select Click the blue Reset Password button in the email
5. The password should be different from the 3 previous passwords
6. NOTE: This may be different for your program
   1. Please note: The Reset Password link will only be active for a specific amount of time determined by the organization (typically 24 hours), the amount of time is based on the user’s company security policies
      1. After clicking the Reset Password button in the email, if the link is inactive, an alert will appear "Invalid Token. Please contact your DCI administrator to resend the link or select the Resend the email button and proceed back to step 3.
   2. The email Reset Password button will open up the Security Verification webpagepage. The user will have the choice to verify either:
      1. the Security question orSecurity The security question (security questions are case sensitive and must be entered exactly as when created) OR
      2. SSN (social security number) and DOB (date of birth)
   3. Select the Verify button
   4. The Reset Password page will open up. Enter your new password into the two fields, please enter password and please confirm password.
      1. Password Criteria example
         1. Must be at least 10 characters
         2. Must contain 1 uppercase letters, lowercase letters, numbers, and special characters

• Must not contain more than two repeated characters in a row

1. Select the Reset button
2. The user password is now reset and is active to use for logging in

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1. 1. 1. If

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1. 1. 1. unable to verify the security question or SSN and DOB,

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1. 1. 1. reach out to a supervisor or employer for assistance

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1. 1. 1. who can send a reset password email that will allow the user to reset the security question.
   2. Click the blue Verify button
   3. The Reset Password page will open. Enter the new password into fields Please enter password and Please confirm password.
      1. Hover over the i icon (help text) to display organizational password criteria
   4. Click the blue Reset button

Add/Change PIN

A PIN may be assigned by your program when the user account is created. Employee PINs can be used to log in to the mobile app and to clock in and out of the phone EVV system. Client PINs can be used to log into the mobile app or verify historical entries for Phone EVV.

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