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1. Log in to DCI

2. Click Settings on the main menu

3. Click EVV on the submenu

4. Select EVV IVR Prompts on the flyout menu

5. Select the prompt you would like to manage

1. The prompts are listed above

6. Select Actions button

7. Click Edit IVR Prompt from the actions dropdown

If you have multi-language enabled you will see multiple languages

8. it

9. Click Actions 

10. Select Edit IVR Prompt from the drop-down menu

    1. If multi-language is enabled, multiple languages will be visible on the language tab.

11. Enter the prompt text

    1. The prompt text will be read by a computer generated voice

    2. Add an attachment by clicking Add Attachment, then select the file to upload

       1. A voice recording attachment, like an mp3 file, can be added to the voice prompt. The system will play the attachment so

    that your

    3. 1. users will hear a human voice

    as opposed to

    4. 1. instead of the computer-generated

    voice.

12. The prompt text will be read by a computer-generated voice

13. Add an attachment by clicking Add Attachment, then select the file to upload

14. 1. 1. one.

    2. Update the greeting for multi-language (if enabled) and click the Translate button

15. Click Save and Yes to confirm

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1. Log in to DCI

2. Click Settings from on the main menu

3. Click EVV from the submenu

4. Click EVV IVR Prompts from on the flyout menu

5. Select the prompt you would like to manage

1. The prompts are listed above

6. Click Actions 

7. SelectSelect Actions then click  Edit Phone Prompt from the drop-down menu

8. If the prompt has an audio file attachment, you will see an attachment and a mini audio player will be visible. 

9. You can either click Click the play button or download the file to listen to the prompt

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