Description: In this topic you will learn how to view messages and take action on a message.
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Permission Required: N/A
Web Portal
- Log in to DCI with your personal profile
- Select the mail icon in the top right corner of the main menu
- Select See All Messages
- The Inbox page will open up
- Search for a specific message in the search window
- View messages in your inbox in the message table below the search window
- Messages in bold are unread messages
- A yellow star indicates a high priority message
- Click anywhere in the message row to open and view the message details
- View message and details
- View attachments by clicking the attachment tabs
- Date sent
- Priority level
- From (sender)
- To (recipient)
- Recipient name will be highlighted in red if message is unread
- Recipient name will be highlighted in green if message has been read
- Click the Actions button
- Select the action from the actions dropdown
- Reply
- New Note
- New Attachment
- Archive
- Delete
- New Message (see the article Message - Send a Message)
- In a message strand, select the single message to expand the section and display the message details
Mobile App
- Log in to the DCI mobile app
- Select the Mail icon in the upper right corner
- The message inbox will open up
- Select the message by clicking the message you want to view
- View message and details
- Subject
- From (sender)
- To (recipient)
- Date sent
- Priority level
- Attachments
- Notes
- Take action my clicking one of the following blue square icons at the bottom of the message
- Attachment (paper clip)
- Archive (box with a down arrow)
- Delete (trash can)
- Reply (arrow going to the left)
- New Message (white square with pencil)
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