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Please check with a system administrator before making any changes to EVV Fobs.

Order FOBs

  1. Log in to DCI

  2. Navigate to the DCI Help Center by clicking Help in the upper right-hand corner of the main menu on the dashboard

  3. Click the blue Submit a Request link

  4. The sign-in page will open. Enter the Help Center credentials (email and password) and click the blue Sign in button

    1. The Help Center credentials are different than the DCI Portal credentials

  5. Complete the form as follows:

    1. Subject - FOB order request

    2. Description - Include the following:

      1. Number of FOBs needed

      2. Shipping address with recipient name (Attention to:)

    3. Your Name - Enter the name of the person submitting the ticket

    4. Your Organization - Enter the name of the organization

    5. Requested Completion Date - Only enter if the request is urgent

    6. Page URL - N/A

    7. Attachments - N/A

  6. Click the gray Submit button at the bottom of the form. A member of the DCI Support Team will be in touch soon!

  7. Please sign off on the DocuSign invoice for the FOBs upon receipt. FOBs will ship after signing.

  8. To view the status of open tickets, click on the user's name in the upper right-hand corner of the screen, and select My Activities from the drop-down menu.

Add a Fob to an Existing Client 


  1. Log in to your personal profile

  2. Click Home from the main menu

  3. Click Clients from the submenu

  4. Click the Actions button

  5. Click Remove Fob from the menu 

  6. Click Save then select Yes on the confirmation window

Recycle Broken FOBs

When FOBs no longer function, please recycle them. The FOBs have button-cell, or coin batteries like batteries in a watch. Please see the following federal site for button-cell or coin battery recycling guidance: EPA - Used Household Batteries

View all Clients that are Assigned a Fob in your Database