Page History

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1. Select the Activate Your Profile button in the email
   1. Please note: The Activate Your Profile or Reset Password button link will only be active for a specific amount of time (typically 24 hours) determined by the organization.
   2. After clicking the Activate Your Profile button in the email, an alert stating "Invalid Token. Please contact your DCI administrator” will appear if the link is inactive. Select the Resend the email button and try again.
2. The Authenticate Password page will open. Enter the temporary password provided by the organization and click Authenticate.
3. The Update Password page will open. Enter a new password then confirm it and click Update Password. Password criteria are determined by the organization, but typically must be:
   1. At least ten characters
   2. Contain one uppercase and one lowercase letter, number, and special character.
   3. Do not contain more than two repeated characters in a row
   4. Different from the three previous passwords
4. Select Yes to confirm the password update
5. The DCI profile login page will open. Enter username and password and click Sign In.
6. The update security details page will open
   1. Select a security question, type an answer, and click Save.
      1. The security question and answer will be used as verification if the user selects the Forgot Password link to reset the profile password
      2. Security questions are case sensitive
7. The user is now logged in to the case worker profile and taken to the dashboard, or landing page.

Verify Mobile

Verifying a mobile number in DCI allows the user to receive SMS text notifications. If the mobile number is not verified, the notifications will be sent via or will be available for viewing in the DCI messaging center.  

1. Log in to DCI
2. Click the username in the upper right-hand corner of the page which is indicated with a person icon
3. Select Settings on the drop-down menu
4. Click Verify Mobile on the submenu 
5. Enter mobile number and click Update Mobile Number
6. A green banner stating "Your Mobile Number is updated. Please verify mobile number" will appear 
7. Click Send Verification Code 
8. A green banner stating "Your Verification Code is sent. Please check your registered Mobile Number" will appear. 
9. The user will receive a verification code via SMS text message. Enter the verification code into the Verification Code field. 
10. Click Verify Mobile 

The mobile number is now verified and will receive SMS text message notifications. 

Dashboard

Main Menu

The top portion of the dashboard is called the main menu. From left to right it features:

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