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Permission Required: Funding Source Admin
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Overview
Offline Mode allows end users to use the Mobile App on a registered device when the device is not connected to the internet or loses connection while the app is in use. A user can only have one registered device. Mobile App functionality is limited in Offline Mode due to available data and to maintain security. The only functionality available in Offline Mode is making real-time punches.
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Information that is usually displayed (such as client name and remaining balance) will be shortened or blank for security reasons.
Instance Level Settings
There are several instance level settings that need to be set in order to use Mobile App Offline Mode. These settings include:
- Mobile App Offline Enabled - determines whether or not Offline Mode can be used in the system.
- Offline Days Threshold - determines the maximum number of days in a row a device can be offline. This value can be between 1 and 7. After the Offline Days Threshold is reached, the user will not be able to enter any more punches until the device is reconnected to the internet.
- Maximum Offline Punches - determines the maximum number of offline punches a user can make in a row. After the Maximum Offline Punches is reached, the user will not be able to enter any more punches until the device is reconnected to the internet.
- Multi Factor Authentication - determines if the system will require two-step authentication for logging into the mobile app.
- Please note that if enabled, Offline Mode will only be available on devices that support biometric authentication (fingerprint and/or face recognition) and for users that have verified a mobile phone number in DCI.
Funding Source Settings
Once the instance level settings have been enabled, Mobile App Offline must be enabled for each Funding Source that is allowing offline mode.
Allow Offline Mobile App - determines whether or not Offline Mode can be used for the specific funding source. This Funding Source level setting will only be visible if the instance level setting Mobile App Offline Enabled is set to “yes.”
Offline Mode Functionality
End users can use Offline Mode on a registered device. The end user’s registered device is the first device used to login to the Mobile App. An end user can only have one registered device. Please see “Resolving Connectivity Issues” for instructions on how to change an end user’s registered device.
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If the end user exceeds the Offline Days Threshold or the Maximum Offline Punches limits, they will receive a message that says they need to bring the device online to sync their offline punches before they can enter more punches. They cannot clock in again until this happens.
Resolving Connectivity Issues
On some occasions, the end user will receive an internet connectivity error and the Mobile App will not operate in Offline Mode. This means there's an issue with the device registration with DCI. You need to deregister the end user’s device and tell the end user to log in from the device the end user wishes to use moving forward. To deregister the device:
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- The end user needs to use a different device, or
- If the device was registered to another user by mistake, the supervisor/employer needs to deregister the device from the other user. After the device is deregistered, the end user needs to log in from the device.
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