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Offline Mode allows users to use the mobile app on a registered device when the device is not connected to the internet or loses connection while the app is in use. A device is registered automatically the first time the user logs into the mobile app while connected to a cellular network or internet. A user can only have one registered device. In the case of a connectivity error, the registered device may need to be deregistered. Please contact a supervisor/employer. Mobile app functionality is limited due to available data and to maintain security.
The Mobile App will assess the internet connection and automatically switch to offline mode in the event that no connection is found or connection is lost
The user does not need to do anything to switch to offline mode
A red bar stating Offline will display across the top of the mobile app screen when it is in offline mode
Client Transportation is not available
Users are limited to logging in and making real-time punches:
Selecting Clock In
Completing EVV on an open punch
Selecting Clock Out
All other tasks are unavailable in offline mode
Unavailable tasks are grayed out and not able to be selected
Information that is usually displayed (such as client name and remaining balance) will be abbreviated or blank for security purposes
Clock In when in Offline Mode
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