Page Information

    Page: System Set-Up - Admin Guide
    Page: Admin Guide - Case Workers
    Page: Import Module - Admin Guide
    Page: Training Module - Admin Guide
    Page: Approve Availability Template - Video
    Page: Approve Client Parenting Program Attendance - Video
    Page: Approve Client Requests - Video
    Page: Approve Client Residential Program Attendance - Video
    Page: April 2020 Release Notes
    Page: April 2021 Release Notes
    Page: April 2022 Release Notes
    Page: August 2020 Release Notes
    Page: August 2021 Release Notes
    Page: August 2022 Release Notes
    Page: Authentication Guide
    Page: Authorization - Approve or Reject
    Page: Authorization Check - Video
    Page: Authorization - Monthly Budget
    Page: Authorizations - Create, Approve, Reject, View, or Edit
    Page: Billing Quick Reference
    Page: Business Rule List
    Page: Business Rules
    Page: Can I delete an object in DCI?
    Page: Can I edit my entries in the mobile app?
    Page: Canned Statements
    Page: Care Management - Admin Guide
    Page: Care Notes - Mobile App
    Page: Care Notes - Web Portal
    Page: Certification - Add to or Remove Certification Requirements from a Certification Template
    Page: Certification - Create, View, Edit, or Deactivate a Certification Requirement
    Page: Certification - Create Certification Template
    Page: Certification - Link Certification Templates to an Object or Entity
    Page: Certification - View Profile Certifications
    Page: Change Login Information - Video
    Page: Client - FOB Attestation (*EVV)
    Page: Client Fees
    Page: Client - Phone EVV Punch
    Page: Client Profile - Create, View, Edit, or Deactivate
    Page: Client Request for Services - Video
    Page: Client Sign Off - Video
    Page: Client Views Schedule - Video
    Page: Cost Center - Create, View, Edit, or Deactivate
    Page: Create and Verify Punches: An Employee's Guide - Video
    Page: Create a Punch for an Employee: Employer Guide - Video
    Page: Create Availability Template - Video
    Page: Create Client Funding Accounts - Video
    Page: Create Day Program Schedule - Video
    Page: Create Employee Service Accounts - Video
    Page: Create Group Services Schedule - Video
    Page: Create Hourly Services Schedule - Video
    Page: Create Parenting Program Schedule - Video
    Page: Create Residential Schedule - Video
    Page: Custom Fields
    Page: Daylight Savings Entries
    Page: Residential Program - Employees
    Page: Day Program - Supervisors
    Page: Day Program - Client Self-Service Check In & Out (Kiosk Mode)
    Page: Day Program - Create, View, Edit, or Deactivate
    Page: Day Program - Employee Checks Client In & Out
    Page: Day Program or Group Service - Search, View, Approve, Reject, or Export Client Attendance
    Page: Caregiver Ratings - Admin
    Page: DCI Glossary
    Page: DCI Security Settings
    Page: December 2020 Release Notes
    Page: December 2021 Release Notes
    Page: Employee - Edit a Punch
    Page: Electronic Visit Verification (EVV) / Client Attestation Quick Reference
    Page: Change Email Address
    Page: Employee Profile - Create, View, Edit, or Deactivate
    Page: Employee Profile Overview - Video
    Page: Manage Employee Punch Entries - Search, View, Approve, Reject, or Export
    Page: Employee - View & Search for Accounts
    Page: Employee - View and Search Punches
    Page: Employee Views Personal Schedule - Video
    Page: Employer Role: An Overview - Video
    Page: Case Workers Guide
    Page: Enter a Punch - Mobile App
    Page: Enter a Punch - Web Portal
    Page: Enter a Punch with EVV Location
    Page: Employee - Enter or Edit a Punch with a Reason Code in the Web Portal
    Page: Managing Entries - Guide
    Page: Entries Restriction - Day(s) of Week and Holidays
    Page: Entries Table - Export/Download
    Page: EVV Electronic Visit Verification Alternate Vendor Aggregation
    Page: EVV FOB - Admin
    Page: EVV Locations
    Page: Phone EVV - Admin
    Page: Attestation (*EVV) Workflow for Clients and Guardians
    Page: Attestation (*EVV) Workflow for Employees
    Page: Attestation (*EVV) Workflow for Employers and Supervisors
    Page: February 2020 Release Notes
    Page: February 2021 Release Notes
    Page: February 2022 Release Notes
    Page: FOB EVV Punch
    Page: Funding Account - Create, View, Edit or Deactivate
    Page: Funding Source - Create, View, Edit, or Deactivate
    Page: General Activity - Custom Drop Down
    Page: Group Service Profile - Create, View, Edit, or Deactivate
    Page: Employee - Group Service Enter a Punch - Mobile App
    Page: Guardian Profile - Create & Link to Client, View, Edit, or Deactivate
    Page: Guardian Request for Client Services - Video
    Page: Guardian Sign-Off - Video
    Page: Guardian Views Client Schedule - Video
    Page: How can I contact DCI for help?
    Page: How can I format Excel files to keep the leading zeros?
    Page: How does DCI calculate my mileage?
    Page: How does DCI handle Daylight Savings Time?
    Page: How does DCI use client photos and photos taken for electronic visit verification (EVV)?
    Page: How does DCI use my information?
    Page: How do I download/export, sort, filter, and sum data in Microsoft Excel?
    Page: How do I fill in the GNIS Code?
    Page: How do I get an email address for my user profile?
    Page: How do I proceed when I receive an alert for exceeding the remaining balance for the authorization?
    Page: How do I use the search filters within DCI?
    Page: How do I view my profile details?
    Page: How do I Allow SSN Retrieval on a client profile?
    Page: How to Convert Minutes to Decimal Hours? Time Conversion Chart
    Page: How to decode notes report?
    Page: 时间换算表 - 分钟到小数小时
    Page: How to open an item or page details in a new internet tab or window?
    Page: How do I use the wildcard feature (*) in the cost center filter for the reports module and billing/payroll batches?
    Page: How to view the details page by changing the URL?
    Page: IVR Prompts
    Page: January 2020 Release Notes
    Page: January 2021 Release Notes
    Page: January 2022 Release Notes
    Page: July 2020 Release Notes
    Page: July 2021 Release Notes
    Page: July 2022 Release Notes
    Page: June 2020 Release Note for Service Providers
    Page: June 2020 Release Notes for Fiscal Intermediaries
    Page: June 2021 Release Notes
    Page: June 2022 Release Notes
    Page: Logging into the Web Portal
    Page: Manage Attachments
    Page: Manage Authorizations - Video
    Page: Manage Holidays
    Page: Manage Profile Certifications - Video
    Page: Manage Shift Swapping - Video
    Page: Manage Super Users
    Page: March 2020 Release Notes
    Page: March 2021 Release Notes
    Page: March 2022 Release Notes
    Page: May 2020 Release Notes
    Page: May 2021 Release Notes
    Page: May 2022 Release Notes
    Page: Message - Send a Message
    Page: Message Templates - Admin Guide
    Page: Message - View Message & Take Action
    Page: Messaging Module (Mobile Version) - Video
    Page: Messaging Overview - Video
    Page: Mobile App - Base User Video
    Page: Mobile App - Client - E-Signature
    Page: Mobile App - Client - Voice Attestation (*EVV) Punch
    Page: Mobile App - Client - Picture Attestation (*EVV)
    Page: Mobile App - Client Transportation
    Page: Mobile App - Download App
    Page: Mobile App - Employee - Dashboard & Menu Navigation
    Page: Mobile App - Employee - Manage Unverified Entries
    Page: Mobile App - E-Signature Attestation (*EVV) at Punch
    Page: Mobile App - Client - Pin or Password Attestation (*EVV)
    Page: Mobile App - FOB Attestation (*EVV) at Punch
    Page: Mobile App - Guardian - Dashboard & Menu Navigation
    Page: Mobile App - Logging into the Mobile App
    Page: Mobile App Offline - Employee
    Page: Mobile App Offline - Admin
    Page: Mobile App - Other (Punch) Entries
    Page: Mobile App - Picture Attestation (*EVV) at Punch
    Page: Mobile App - PIN or Password Attestation (*EVV) at Punch
    Page: Mobile App - Portal Signoff Attestation (*EVV) at Punch
    Page: Mobile App - Voice Attestation (*EVV) at Punch
    Page: Messaging Module - Navigation - Web Portal
    Page: Custom Note Sub Types
    Page: Mobile App - Client - Dashboard & Menu Navigation
    Page: Guardian - Entry Sign-Off
    Page: Client - Web Portal & Mobile App Punch Sign-Off
    Page: Time Entry - Account Type Hourly
    Page: Mobile - Add/Change & Verify Mobile Number
    Page: Messaging Module - Navigation - Mobile App
    Page: News Posts - Admin
    Page: November 2020 Release Notes
    Page: November 2021 Release Notes
    Page: October 2020 Release Notes
    Page: October 2021 Release Notes
    Page: Offer and Claim Shifts - Video
    Page: Online Training (Training Player)
    Page: Overtime Settings
    Page: Parenting Program - Create, View, Edit, or Deactivate
    Page: Password Reset
    Page: Payback Rebill - FI Mode Only
    Page: Pay Codes - Settings Module
    Page: Pay - Pay Rates
    Page: Payroll Batch Validations
    Page: What are credit and debit entries? What are credit and debit totals?
    Page: Why did one punch entry result in more than one payroll entry?
    Page: When is overtime calculated?
    Page: Payroll Exception Batches
    Page: Pending Entries - Supervisor/Employer
    Page: Permissions - Manage Permissions Add or Remove
    Page: Residential Program Profile Overview
    Page: Permissions Overview
    Page: Phone Carrier and Phone Type - Custom Fields
    Page: Phone EVV Punch
    Page: Phone EVV Punch - Multilingual
    Page: Phone EVV Punch with Canned Statements
    Page: Change or Add PIN
    Page: Preferred Language
    Page: Preferred Language - Setting for Client or Employee
    Page: Profile Activation
    Page: Profile Certifications - View Current and Expiring
    Page: Reconcile Billing Batches
    Page: Reconcile Payroll Batches
    Page: Reimbursement - Client Creates Reimbursement Entry - FI Mode Only
    Page: Reimbursements - Create and Update Service Codes to Allow Reimbursements - FI Mode Only
    Page: Reimbursements - Create Entries - FI Mode Only
    Page: Reimbursements - Manage Entries - FI Mode Only
    Page: Renew Authorization
    Page: Reports Guide
    Page: Reports - Run and Download
    Page: Resend Notification
    Page: Residential and Parenting Programs - Absence Entries
    Page: Residential Program - Create, View, Edit, or Deactivate
    Page: Roles - Manage Roles Add or Remove
    Page: Roles Overview
    Page: Schedule Comparison and Setting Schedule Deviation
    Page: Scheduling Module - Client
    Page: Scheduling Module - Day Program Supervisor
    Page: Scheduling Module - Employee
    Page: Scheduling Module - Group Service Supervisor
    Page: Scheduling Module - Guardian
    Page: Scheduling Module - Residential or Parenting Program Supervisor
    Page: Scheduling Module - Supervisor
    Page: Screen Scraping
    Page: September 2020 Release Notes
    Page: September 2021 Release Notes
    Page: September 2022 Release Notes
    Page: Service Accounts - Client Day Program Transportation Service Account
    Page: Service Accounts - Client Service Accounts - Create, View, Edit, or Deactivate
    Page: Service Accounts - Employee - Create, View, Edit, or Deactivate
    Page: Service Codes - Create, View, Edit, or Deactivate
    Page: Import Formats - Admin Guide
    Page: Set up Certifications - Video
    Page: Set Up Notifications
    Page: Status - Quick Reference
    Page: Submit a DCI Support Ticket
    Page: Submitting a DCI Support Ticket for EVV Aggregation Issues & Resolutions
    Page: Supervisor Role: An Overview - Video
    Page: Time Entry - Account Type Client Transportation
    Page: Time Entry - Account Type Drive
    Page: Time Entry - Account Type Mileage (Drive button in Mobile App)
    Page: Time Entry - Account Type Training
    Page: Time Entry - Account Type Administration
    Page: Authorization - Billing Rate Changes
    Page: Authorization - Manage Remaining Balances
    Page: Time Entry - Account Type Vacation/Sick/PTO
    Page: Unlock an Employee or Client Profile
    Page: Unlock a Residential, Day, or Parenting Program Profile
    Page: Client Guide
    Page: Guardian Guide
    Page: User Guide - Add/Edit CPT/HCPCS Codes
    Page: Change Username
    Page: Vendor Payments - FI Mode Only
    Page: Vendor Payments Workflow - FI Mode Only
    Page: Create a Vendor Payment Entry - Employer - FI Mode Only
    Page: Vendor - Submit New Vendor Request - FI Mode Only
    Page: Verify a Punch - Employee
    Page: View and Create Employee Schedules - Video
    Page: View Notifications
    Page: Void a Punch
    Page: Web Portal Navigation
    Page: What Are Custom Fields?
    Page: What are the definitions of the Client, Guardian, and Employer profile types?
    Page: What are the password requirements in DCI?
    Page: What are the requirements for the answer to the security question?
    Page: What devices, operating systems (OS), and web browsers does DCI support?
    Page: What does Auto Approval mean in DCI?
    Page: What do I do if I am not prompted for the system identifier when downloading the mobile app?
    Page: What do I do if my profile activation or password reset email is expired?
    Page: What do the fields EVV and EVV Compliant mean in DCI?
    Page: What is a system identifier when downloading the mobile app?
    Page: What is DCI?
    Page: What is EVV or Electronic Visit Verification?
    Page: What is the "Needs Review" column on my employees' pending entries?
    Page: What is the difference between Service Provider (SP) mode and Fiscal Intermediary (FI) mode?
    Page: What is the History Tab?
    Page: What Report should I use? I am looking for __ data.
    Page: When adding EVV locations received alert, "Google could not locate this address". How do I add it?
    Page: When does the DCI session expire and log the user out?
    Page: Who can I send a message to in the messaging module?
    Page: Why am I receiving the alert, "You don't have permission to access this page"?
    Page: Why am I receiving the error "you do not have permission" when creating a service account?
    Page: Why am I unable to access the DCI mobile app on an Android device?
    Page: Why Can't I Approve an Entry?
    Page: Why Can't I Log In?
    Page: Why Can't I See My Employee's Punch?
    Page: Why Can't I Select the Client or Cost Center on My Punch Entry?
    Page: Why does the mobile app ask me to share my location information?
    Page: Why do I need an email address to use DCI?
    Page: Why is the "No Active Authorization Error" alert showing on my punch entry?
    Page: Why is the phone’s battery draining after installing the DCI mobile app?
    Page: Write Off Batches
    Page: Day Program Profile Overview
    Page: Day Program - Employee Clocks In & Out
    Page: Enabling Authorizations Widget for Employees
    Page: Authorizations Widget
    Page: January 2023 Release Notes
    Page: Texas - EVV Aggregation
    Page: Message Templates - Quick Reference
    Page: Reimbursements & Bonus Payments - Admin - FI Mode Only
    Page: February 2023 Release Notes
    Page: Residential Program - Supervisors
    Page: March 2023 Release Notes
    Page: How can I find a list of FOBs linked to clients in my DCI instance?
    Page: Payroll Batch Automation
    Page: April 2023 Release Notes
    Page: May 2023 Release Notes
    Page: What is a Billing Hold?
    Page: Employee Service Accounts vs. Client Service Accounts
    Page: What are rollups?
    Page: Why is cost center not required on an authorization?
    Page: How do I see all entries associated with an authorization?
    Page: What are previously billed entries?
    Page: What are previously paid entries?
    Page: What is a payroll entry?
    Page: Where does the bill rate on a billing entry come from?
    Page: Where does the cost center on a billing entry come from?
    Page: Why does my batch have a status of canceled?
    Page: Where does the pay rate on a payroll entry come from?
    Page: Vendor Payment Entry - Client
    Page: Where does the cost center on a payroll entry come from?
    Page: Mobile App - Supervisor or Employer - Manage Entries
    Page: Create Other Payment Entries - Employer - FI Mode Only
    Page: Other Payment Entry - Client
    Page: Time Entry - Account Type Group Service
    Page: Authorizations - Overview
    Page: Mobile App - Employer - Dashboard & Menu Navigation - FI Mode Only
    Page: Mobile App - Supervisor - Dashboard & Menu Navigation
    Page: Time Entry - Custom Pay Rates
    Page: Caregiver Ratings - Client
    Page: Group Service - Supervisor Guide
    Page: June 2023 Release Notes
    Page: Authorization Remaining Balances as Time in the Mobile App
    Page: July 2023 Release Notes
    Page: Transportation, Client Transportation, Drive, and Mileage
    Page: What is a pre-authorization hold?
    Page: December 2022 Release Notes
    Page: November 2022 Release Notes
    Page: October 2022 Release Notes
    Page: Case Worker Profile - Create & Link to Funding Source or Funding Account, View, Edit, or Deactivate
    Page: Employer Profile - Create, View, Edit, or Deactivate - FI Mode Only
    Page: Supervisor Profile - Create, View, Edit, or Deactivate
    Page: Change Security Question
    Page: Change Password
    Page: August 2023 Communication - DCI Mobile App Minimum iOS Operating System Version Update
    Page: How do I add a signature and/or picture to my client profile via the mobile app?
    Page: August 2023 Release Notes
    Page: September 2023 Release Notes
    Page: Client Total Hours Widget
    Page: October 2023 Release Notes
    Page: November 2023 Release Notes
    Page: Manage Client Diagnosis
    Page: December 2023 Release Notes
    Page: Employee - Add / Edit Accrued Time Off Entry (FI Mode Only)
    Page: Manage Accrued Time Entries (FI Mode Only)
    Page: January 2024 Release Notes
    Page: February 2024 Release Notes
    Page: March 2024 Release Notes
    Page: April 2024 Release Notes