Chart showing the conversion of minutes to decimal hours. | |
Local office staff will be able to resolve the “Branch must match service eligibility” error in Mainframe when attempting to create in HATH, OATH or MATH or update vouchers using the UATH screen. |
Online Learning
CBT Title | Description |
Demonstrates how to change a user’s personal settings. | |
Demonstrates how to change a password when it has been forgotten. |
Business Processes
Business Process | Description |
1.1 Provider Switches During Pay Period - Permanently
| There is a need for a permanent switch in provider(s) during a pay period. |
1.2 Provider Switches During Pay Period - Temporarily
| There is a need for a one-time switch in provider(s) during a pay period. |
Steps to updating an authorization in OR PTC DCI. | |
The process for handling cases that have multiple Providers who have varying hours every pay period. | |
A provider is terminated, an authorization ends, or their credentials expire. | |
1.6 Relinking a Provider and Consumer | Provider begins working for a Consumer they previously had stopped working for. |
A new provider needs a profile | |
2.2 Update Provider Information | Provider information must be updated. |
A new consumer needs a profile in OR PTC DCI. | |
Consumer information must be updated in OR PTC DCI. | |
A long-term care consumer moves to a new branch or program. | |
3.4. Return or Request a Fob in the Local Office | A fob is returned to the local office. |
A consumer passed away. | |
CER needs to be added. | |
CER information must be updated. | |
Staff member needs an OR PTC DCI profile to be created, modified, or closed. | |
OR PTC DCI profile must be unlocked. | |
| A mistake has occurred or a consumer/CER disputes an entry. |
6.2 Entries Claimed After 365 Days | Provider has time to turn in past 365 days. |
How to process under and over payments. |
New User Forms
Form | Description |
Form to request the addition of a new State User, modify the access of a current State User, or deactivate a State User. | |
Form to request the addition of a new Consumer/Provider combination or to deactivate a Consumer/Provider. | |
Form to request the addition or deactivation of a Consumer Employer Representative. |
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