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Description: In this topic you will learn how to void a punch. An example of why you may need to void a punch, if the punch was made in error and was caught after being reconciled, and the check was delivered to the employee. Once a punch is in Void status, no further action can be taken (the punch cannot be canceled, edited, or billed). Voiding an entry is different than canceling an entry. If an approved punch needs to be backed out and was paid and/or billed properly, the punch should be canceled instead of voided.

Please note: Punches cannot be voided manually from the Punch Details Page; they must be voided via import.

Role Required: Superuser, Supervisor

Permission Required: Import Admin

To see a list of punches that are eligible to be voided, run the Void Pre-Action Report. The purpose of this report is to provided information on whether or not a punch can be voided.

Run Void Pre-Action Report

  1. Sign in to your Personal Profile
  2. Click the Reports tab on the main menu
  3. Hover over the COA Reports submenu tab to open
  4. Select Void Pre-Action Report from the flyout menu
  5. Enter desired criteria into the filters (i.e. filter by time frame, specific client, employee, service code, cost center, etc.)
  6. Click the Search button
  7. The records will display in the table below the filters
  8. Scroll to the final column on the right, the Can be Voided column, to view if the punch can be voided

 Void a Paid Punch

  1. Prepare a properly formatted Import file with entries to void
    1. View the Import File Formats Document for details
  2. Click Import from the Main Menu to get to the Import Module
  3. Click Entries, then Void Employee Entries
  4. On the Import Details Page, click Actions in the top right corner
  5. Click Upload File
  6. Upload the prepared file
  7. Click Save
  8. Click Yes on the confirmation window
  9. Once the import process has completed, the punch(es) status will change to Void. No further action can be taken with the punch.
    1. To see all punches that are in Void status, users with the appropriate role can run the Voided Entries Report


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