The recipient list (who you can send a message to) is dependent upon your role or permission. Your profile must be in an active status to send a message. All users can send a message to DCI Support.
Recipient List by Role or Permission
No Roles, View Only Role or Auditor Role
Supervisor in the cost center(s) the employee has a service account
Supervisor for the employee's default cost center
Payroll role for the employee's default cost center
Supervisors
Active employees and clients that have at least one active account (service or funding) linked to a cost center that the user has a Supervisor role
Active employees and clients that have their default cost center set to a cost center that the user has a Supervisor role for
Active employees that also have a Supervisor role for at least one of the same cost centers
Active employees with Payroll Team role
Active employees with Billing Team role
Active employees with Authorization role
Active employees with Client Admin permission
Active employees with Employee Admin permission
Clients
Active employees that have a Supervisor role for one or more of the same cost centers that the client has a service account for
Employees that they are linked directly to the client via an active Service Account
Employees that are indirectly linked to the client via an active Group Services Service Account
Payroll Role
Active employees
Billing Role
Active employees and caseworkers
Employer Role
Active employees or clients who are linked to the employer via cost center
Employee Admin Permission
Active employees
Client Admin Permission
Active clients
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