The recipient list (who users can send a message to) is dependent upon the user's role or permission. Your profile must be in active status to send a message. All users can send a message to DCI Support.
No Roles, View Only Role, or Auditor Role can message the following:
Supervisors can message the following:
Active employees and clients that have at least one active account (service or funding) linked to a cost center for which the user has a Supervisor role
Active employees and clients that have their default cost center set to a cost center for which the user has a Supervisor role
Active employees that also have a Supervisor role for at least one of the same cost centers
Active employees with Payroll Team role
Active employees with Billing Team role
Active employees with Authorization role
Active employees with Client Admin permission
Active employees with Employee Admin permission
Clients can message the following:
Active employees that have a Supervisor role for one or more of the same cost centers for which the client has a service account
Employees that are linked directly to the client via an active Service Account
Employees that are indirectly linked to the client via an active Group Services Service Account
Payroll Role can message the following:
Active employees
Billing Role can message the following:
Active employees and caseworkers
Employer Role can message the following:
Active employees or clients who are linked to the employer via cost center
Employee Admin Permission can message the following:
Active employees
Client Admin Permission can message the following:
Active clients
Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.
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