If an employee enters an incorrect password 3 times, his or her supervisor needs to unlock the employee's profile.
To unlock an employee profile:
The same process can be used to unlock a Client Profile for a client who has login enabled. Simply click "Clients" on the sidebar and search for the Client, and repeat steps 4-7 above for the client.
NOTE: This task requires Supervisor Role, Employer Role, or Employee Admin Permission.
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