Description: In this topic the client will learn about landline phone EVV punches. Phone EVV is an option for clients who live in regions that have little or no access to a cellular or internet network but do have landline phone access. This option allows the client to receive service while meeting the requirements for EVV.
Phone EVV is an IVR (interactive voice response) automated phone system meaning that the automated voice on the phone will ask questions and the user will enter a response by using the landline keypad. Each organization has the ability to configure automated prompts.
*Please note: Phone EVV must be used with a landline. Phone EVV can be used for both real-time (at the time of service) or historical (after the service was completed) entries.
Role Required: Client/Guardian
Permission Required: N/A
Real-Time Phone EVV
The employee will use the client's landline phone to clock in at the start of the shift and clock out at the end of the shift. There is no action or sign off needed on the part of the client for real time phone EVV.
Historical Phone EVV
Historical Phone EVV allows the employee to log time after the shift has already happened. Historical time entries can happen for many reasons such as the employee forgot to clock in for a shift or there were urgent care needs at the beginning of the shift and the employee had to attend to the client before they were able to clock in.
The client or authorized representative must be present to approve a historical phone EVV entry.