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To change your password, pin, security question, email address, or username:

Sign in to your Personal Profile
Click your username in the top right corner
Click “Settings”

Change Password

Complete steps 1-3 above.

Enter the current password in the “Current Password” field
Enter your new password in the “New Password” field
Re-type your new password in the “Confirm Password” field
Click “Change Password”
Click “Yes” on the confirmation window
A green alert message will appear that reads “Password Changed Successfully!”

NOTE: Your password must be at least 8 characters, and contain three out of the four following characters: lowercase letter, an uppercase letter, number, special character. Passwords may not contain 3 consecutive letters of your username.

Change Pin

Complete steps 1-3 above.

Click “Change Pin” on the sidebar
Enter your password and click “Verify”
Enter your new pin in the “New Pin” field
Re-type your new pin in the “Confirm Pin” field
Click “Change Pin”
Click “Yes” on the confirmation window
A green alert message will appear that reads “Pin Changed Successfully!”

NOTE: Your pin is a 4 digit number that can be used to log in to your Personal Profile from a mobile device.

Change Security Question

Complete steps 1-3 above.

Click “ Change Security Question” on the sidebar
Enter your password and click “Verify”
Select a question from the dropdown menu
Enter the security answer in the “Answer” field. This field is case-sensitive.
Click “Submit”
Click “Yes” on the confirmation window
A green alert message will appear that reads “Security Question Changed Successfully!”

Change Email Address

Complete steps 1-3 above.

Click “Change Email” on the sidebar
Enter your new email in the “New Email” field
Re-type your new email in the “Confirm Email” field
Click “Change Email”
Click “Yes” on the confirmation window
A green alert message will appear that reads “Email Changed Successfully!”

Change Username

Complete steps 1-3 above.

Click "Change Username" on the sidebar
Enter your new username
Click "Change Username"
A green alert message will appear that reads "Username Change Successfully!"

Forgot your password? See the "Forgot your Password" How-To.

Click the video below to launch the video player in a new tab.

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