Description: In this topic, the user will learn how to offer and claim shifts. If an employee is unable to work a scheduled shift, they can offer the shift for another employee to claim. This request then flows to the supervisor for review and approval.
Role Required: Employee (base user)
Permission Required: N/A
When another employee has claimed the offered shift, the supervisor will review the schedule swap. If messaging is enabled, a notification will be sent when this review is complete. If the swap is approved, the offered shift will no longer appear on the schedule. If no one claims the offered shift or the supervisor rejects the swap, it will be added back to the schedule and the user will be responsible for working the shift.
If you are able to work the shift, rescind the offer.
To see shifts that other employees have offered, select the checkbox next to “View Offered Shifts” above the calendar. Only shifts that you have an active service account for will appear on the offered shifts schedule. Offered shifts will appear in yellow.
To select an offered shift:
The shift will remain yellow until it is reviewed by your supervisor. You will receive a notification when the shift swap has been reviewed. If the swap is approved, the shift will appear blue on your schedule. If it is rejected, it will be given back to the original employee.
To cancel your claim request:
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