1. The DCI Portal provides a forgot password function on the login page
   1. Web portal - Click the Forgot your password? blue hyperlink on the login page
   2. Mobile app - Click the Forgot Password? blue hyperlink on the login page
2. Enter your email address and click Send Reset Email
3. Locate the email sent by support@dcisoftware.com to reset the password
   1. Check spam if the email is not received in the inbox
4. Click the Reset Password link in the email
   1. This link will only be active for a specific amount of time (typically 24 hours) determined by the organization
      1. If the link is inactive, it will alert with "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 3.
5. The email will open the Security Verification webpage. The user will have the choice to verify one of two options:
   1. The Security question
      1. Case sensitive and must be entered exactly as when created
   2. SSN (social security number) and DOB (date of birth)
6. Click Verify
7. The Reset Password page will open. Enter a new password into the two fields, Please enter password and Please confirm password.
   1. Password Criteria
      1. Must be at least 10 characters
      2. Must contain 1 uppercase letter, lowercase letters, numbers, and special characters.
      3. Must not contain more than two repeated characters in a row
      4. The password should be different from the 3 previous passwords
8. Click Reset 
9. The user password is now reset and active

Please note: If unable to verify the security question or SSN and DOB, contact a supervisor or employer for assistance. They will send a reset password email that will allow the user to reset the security question.

Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.